The road service phone agent will ask you to confirm or provide the following pieces of information:
The roadside agent and the service provider will know if the Retailer is closed. Most often, the Retailer has a lock box for dropping keys into. If this is the case, that Retailer can accept vehicles after hours.
If the Retailer is closed and there is no lock box for keys, the vehicle may have to be stored on the service provider’s secure lot until the next business day.
Only INFINITI Retailers are covered as tow to destinations. If you would like to be towed to a different destination, payment will need to be made using a major credit card.
In cases where the request exceeds the coverage, payment can be made via major credit card to secure service.
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