Contact INFINITI USA

If you have questions about vehicle specifications, price, and availability, or wish to schedule a test drive, click here to contact your local INFINITI retailer.

If you have questions about vehicle recalls, click here.

If you are shopping for an INFINITI vehicle and have questions,
click here.

Send Us A Message

To send us a message directly, select a topic from below and let us know how we can best respond. You can expect a response from us within 2-3 business days.

 

We do not accept, review, or consider any unsolicited ideas or suggestions, including those for any new or improved products or offerings. Please read our Unsolicited Idea Submission Policy before completing our form below.

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For assistance with a lease or loan provided by Infiniti Financial Services, please contact IFS directly.

For IFS Customer Service, call: 866-456-4124

 

For end-of-lease questions, call: 800-778-4211


For assistance with a lease or loan provided by Infiniti Financial Services, please contact IFS directly.

 

For IFS Customer Service, call: 866-456-4124

 

For end-of-lease questions, call: 800-778-4211

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Contact Us Directly

INFINITI Consumer Affairs

For general questions about INFINITI, INFINITI vehicles, and INFINITI Retailers:

P.O. Box 685003
Franklin, TN
37068-5003

Call: 800-662-6200

Chat with an Agent Now

Monday through Friday:
7:00 AM to 7:00 PM, CT

Twitter contact for customer support or questions: @InfinitiUSA

Roadside Assistance[[5121]]

If you get a flat tire, run out of gas or need other assistance:

U.S. and Canada Phone: 1 (800) 835-0221

24 hours a day, 365 days a year
 

Request Service

INFINITI Owner Services

For INFINITI InTouch, INFINITI Owner Portal or an INFINITI App Customer Support
 

Phone: 855-444-7244

SMS/Text: 615-675-9331

Chat Now with an INFINITI Specialist
 

Monday through Friday:
8:00 AM to 7:00 PM, CT

INFINITI Shopper Assistance

Phone: 800-713-3181

Monday through Friday:
8:00 AM to 7:00 PM CST

Chat Now with a Product Specialist

INFINITI Cybersecurity

To report a cybersecurity related issue with our vehicles or websites

Phone: 866-503-3431

Monday through Friday:
8:00 AM to 5:00 PM, CT

IFS Customer Service

For inquiries concerning your IFS account:

P.O. Box 660360
Dallas, TX 75266-0360

Phone: 866-456-4124

Monday through Friday:
7:00 AM to 7:00 PM, CT

End-of-Lease Questions Only

For inquiries concerning your lease:

Phone: 800-778-4211

Monday through Friday:
7:00 AM to 6:00 PM, CT

Leasing Customer Service

For inquiries concerning your lease:

Phone: 800-887-5155

Monday through Friday:
7:00 AM to 7:00 PM, CT

Do Not Sell My Info

Phone: 1-877-647-CCPA

Monday through Friday:
9:00 AM – 5:00 PM PST

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