Contact INFINITI USA
If you have questions about vehicle specifications, price, and availability, or wish to schedule a test drive, click here to contact your local INFINITI retailer.
If you have questions about vehicle recalls, click here.
If you are shopping for an INFINITI vehicle and have questions,
click here.
Send Us A Message
To send us a message directly, select a topic from below and let us know how we can best respond. You can expect a response from us within 2-3 business days.
Contact Us Directly
INFINITI Consumer Affairs
For general questions about INFINITI, INFINITI vehicles, and INFINITI Retailers:
P.O. Box 685003
Franklin, TN
37068-5003
Call: 800-662-6200
Monday through Friday:
7:00 AM to 7:00 PM, CT
Twitter contact for customer support or questions: @InfinitiUSA
Roadside Assistance[[5121]]
If you get a flat tire, run out of gas or need other assistance:
U.S. Phone: 800-662-6200
(Choose Option 1)
Canada Phone: 800-835-0221
24 hours a day, 365 days a year
INFINITI Owner Services
For INFINITI InTouch Customer Support
The answer to your INFINITI InTouch question may be on the INFINITI InTouch FAQs Page.
Phone: 855-444-7244
Monday through Friday:
11:00 AM to 7:00 PM, CT
Chat Now with an INFINITI InTouch Specialist
INFINITI SHOPPER ASSISTANCE
Phone: 800-713-3181
Monday through Friday:
8:00 AM to 7:00 PM CST
Chat Now with a Product Specialist
INFINITI Cybersecurity
To report a cybersecurity related issue with our vehicles or websites
IFS Customer Service
For inquiries concerning your IFS account:
P.O. Box 660360
Dallas, TX 75266-0360
Phone: 800-627-4437
Monday through Friday:
7:00 AM to 7:00 PM, CT
End-of-Lease Questions Only
For inquiries concerning your lease:
Leasing Customer Service
For inquiries concerning your lease:
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