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If you have questions about vehicle specifications, price, and availability, or wish to schedule a test drive, click here to contact your local INFINITI retailer.
If you have questions about vehicle recalls, click here.
To send us a message directly, select a topic from below and let us know how we can best respond. You can expect a response from us within 2-3 business days.
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INFINITI Consumer Affairs
For general questions about INFINITI, INFINITI vehicles, and INFINITI Retailers:
P.O. Box 685003
Franklin, TN
37068-5003
Call or Text: 800-662-6200
Monday through Saturday:
7:00 AM to 7:00 PM, CT
Text with an INFINITI representative by texting your question to 800-662-6200
Twitter contact for customer support or questions: @InfinitiCare
Roadside Assistance[[5121]]
If you get a flat tire, run out of gas or need other assistance:
U.S. Phone: 800-662-6200
(Choose Option 1)
Canada Phone: 800-835-0221
24 hours a day, 365 days a year
INFINITI Owner Services
INFINITI Owner Portal, INFINITI InTouch and INFINITI Connection Customer Support
The answer to your question may be on the FAQs Page.
Phone: 1-855-444-7244
Monday through Saturday:
8:00 AM to 12:00 AM, ET
Infinitiownerservices@infiniti.com
Chat Now with an Owner Services Team Member
Leasing Customer Service
For inquiries concerning your lease:
INFINITI Cybersecurity
To report a cybersecurity related issue with our vehicles or websites
IFS Customer Service
For inquiries concerning your IFS account:
P.O. Box 660360
Dallas, TX 75266-0360
Phone: 800-627-4437
Monday through Friday:
7:00 AM to 7:00 PM, CT
End-of-Lease Questions Only
For inquiries concerning your lease:
