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Warranty Performance - California Notification Requirements

INFINITI Notification requirements in California. Infiniti and your Infiniti Dealer place a high priority on your satisfaction with our performance. If you are not satisfied with our resolution of a warranty concern, these are the specific steps that you must follow in California when providing notice to Infiniti (2023 CA AB1755, §871.24(a)-(d)):

At least 30 days prior to the commencement of an action seeking civil penalties under subdivision (c) of Section 1794 of the Civil Code, you must do all of the following:

(1) Notify Infiniti of your name, the accurate Vehicle Identification Number (”VIN”) of your motor vehicle, and a brief summary of the repair history and problems with your motor vehicle.

(2) Demand that Infiniti repurchase or replace your motor vehicle.

Minor deviations in your notice to Infiniti will not disqualify you from seeking civil penalties.

At the time that you submit the notice to Infiniti you must have possession of your motor vehicle.

Your notice to Infiniti must be in writing and must be sent either by email to customerrequests@infiniti.com or by certified or registered mail, return receipt requested, to:

Nissan North America, Inc.
Infiniti Division Consumer Requests
P.O. Box 685003
Franklin, TN 37068-5003

Cumplimiento de la garantía: requisitos de notificación de California

Requisitos de notificación de INFINITI en California. Infiniti y su concesionario Infiniti otorgan una alta prioridad a su satisfacción con nuestro desempeño. Si no está satisfecho con nuestra resolución de un problema de garantía, estos son los pasos específicos que debe seguir en California al notificar a Infiniti (2023 CA AB1755, §871.24(a)-(d)):

Al menos 30 días antes del inicio de una acción que busque sanciones civiles según la subdivisión (c) de la Sección 1794 del Código Civil, debe hacer todo lo siguiente:

(1) Notifique a Infiniti su nombre, el Número de Identificación del Vehículo ("VIN") exacto de su automóvil y un breve resumen del historial de reparaciones y los problemas con su automóvil.

(2) Exija que Infiniti recompre o reemplace su automóvil.

Las desviaciones menores en su notificación a Infiniti no lo descalificarán para buscar sanciones civiles.

En el momento de presentar la notificación a Infiniti, usted debe tener posesión de su automóvil.

Su notificación a Infiniti debe ser por escrito y debe enviarse por correo electrónico a customerrequests@infiniti.com o por correo certificado o registrado, con acuse de recibo, a:

Nissan North America, Inc.

División Infiniti

Solicitudes de los consumidores

P.O. Box 685003

Franklin TN 37068-5003