Privacy Policy

INFINITI Division of Nissan North America, Inc. (“INFINITI” or “we”) values your privacy. This Privacy Policy discusses the information that we collect, use and share through our websites, mobile apps, social media networks, interactive features and other services (collectively, “Platforms”) as well as through vehicles (including connected vehicles) and vehicle services (together with the Platforms, the “Services”). Our financial services subsidiary, Nissan Motor Acceptance Company and its division Infiniti Financial Services, maintains separate privacy terms related to credit and financing customers, which can be found at Finance Privacy Notice. This Privacy Policy does not apply to Personal Information we receive or use in our capacity as an employer or prospective employer except as specifically addressed below.

We collect personally identifiable information and non-personally identifiable information about you and your vehicle from our Services as described below.

PERSONAL INFORMATION YOU PROVIDE

What personal information does INFINITI collect from you?

INFINITI collects information that may identify, relate to, describe, or be capable of being associated with or reasonably linked, directly or indirectly, with a particular identified or identifiable person or household (“Personal Information”). The Personal Information we collect includes the following:

• contact information, such as your name, email address, phone number, mailing address
• payment information, such as credit card number (if you make a purchase on the sites or apps)
• geolocation
• demographic information such as your zip code, age, date of birth, or gender
• social security number, in limited circumstances (for example if you win a sweepstakes or prize, for government tax purposes)
• service information regarding vehicles
• warranty and maintenance information
• financing information
• employment and related information (if you apply for employment)
• other information identified in this Privacy Policy

How does INFINITI collect Personal Information?

INFINITI collects Personal Information in different ways, such as when:

• you register for, purchase or use products or services from any of our Services
• you post in a public space, such as social media sites, or on any of our Platforms
• you sign up to receive emails or texts
• you participate in sweepstakes, special events, promotions, surveys, blogs or chats

INFINITI receives Personal Information through vehicles and services as described below and also receives Personal Information about you from other parties. For example, our affiliates, business partners, service providers or other third parties, including authorized dealers, may give us information about you. Such information may be collected online, offline or from publicly or commercially available resources. We also receive email addresses or other information when users elect to refer or email a friend from our Platforms, which is a function available on our Design Your Vehicle page and may be made available elsewhere.

INFINITI also may combine information it collects with data it receives from other sources. For example, we may combine information we have collected offline with information we collect from our Services. We also may combine information we get from a third party with information we already have.

What data does INFINITI automatically collect?

INFINITI and our third-party service providers may automatically collect and record data on the use and performance of our Platforms during your visit (“Usage Data”). The Usage Data we or our third-party service providers collect may include, without limitation:

• your IP address (your IP address is either static or dynamic. A dynamic address is not usually identifiable to you. A static address may be identifiable to you and, in such case, may become Personal Information.)
• pages visited and activities on a Platform
• your internet service provider and domain name
• the type of device you are using
• the type of browser and operating system you are using
• the URL of the website from which you linked to our website
• websites that you visit either before or after visiting our Platform
• web log and click stream data

How does INFINITI collect Usage Data?

Usage Data may be collected by INFINITI or its third-party providers automatically through “cookies,” log files and other tracking tools and technology embedded within our Platforms. This information may be collected over time and across devices. INFINITI uses this information to administer and improve its Platforms and to improve the services provided to you.

A cookie is a piece of data stored on the user's hard drive containing information about the user. If a user rejects or deletes the cookie, use of our websites may be adversely impacted, and functionality may be unavailable or limited in some areas of our websites. Cookies also enable us to track and aggregate clickstream behavior data. By doing this, we can better target the interests of our users and enhance their experience on our Platforms.

INFINITI or our service providers or other third parties may use web logs or pixel tags, and/or other tracking technologies (sometimes referred to as “smart cookies”) on your computer or other device. Smart cookies are images embedded in a webpage or e-mail for the purpose of measuring and analyzing usage and activity. Our websites, or third-party service providers acting on our behalf, may use smart cookies to help us analyze usage and improve our functionality. Some cookies and other technologies may serve to recall personal information previously provided by a user.

INFINITI advertising at non-INFINITI sites may be serviced by INFINITI vendors, who may use cookies to collect information about your visits to those sites. Information collected may include the pages visited, date and time, browser information and/or IP address. This information is gathered in order to help us customize and target our advertising to the needs and interests of our customers.

Information about how to opt out of INFINITI’s interest-based advertising can be found in the section below titled “Your Choices About Collection, Use And Sharing Of Information.” For more information on how to manage advertising controls including tracking mechanisms, please visit FTC Online Tracking.

In addition to information collected on our Platforms, INFINITI and its service providers may collect and record information about you and your vehicle several different ways, including:

• when you or the dealer provide it to us when you buy, lease or service an INFINITI vehicle or when you use INFINITI Connection or INFINITI InTouch Services during a trial period or demonstration mode
  
• from calls or emails with us or our third party service providers
• from our wireless or satellite carriers
  

If you have a connected vehicle, your vehicle may be equipped with INFINITI Connection or INFINITI InTouch Services, which electronically transmits data generated by your vehicle. We may obtain vehicle and driving information when you use or subscribe to INFINITI Connection or INFINITI InTouch Services, such as:

• the vehicle’s operation, including without limitation, Vehicle Identification Number (VIN), GPS and navigation information, speed and distance information, driving habit and style, battery use management information (for electric vehicles), battery charging history (for electric vehicles), battery deterioration information (for electric vehicles), electrical system functions, diagnostic trouble codes, maintenance conditions, software version information, and other data
• your use of the vehicle and any corresponding services, websites and smartphone applications
• vehicle status information (e.g., information about door locks, open doors, engine status, etc.)
• data about accidents involving the vehicle (for example, the direction from which the vehicle was hit and which air bags have deployed

By activating, registering, subscribing, or using any of the services offered by INFINITI Connection and INFINITI InTouch Services, or by operating or occupying a vehicle that is utilizing such services (including during any test drive or riding in a vehicle with INFINITI Connection or INFINITI InTouch Services) you specifically consent to INFINITI recording and using the information collected for various purposes as described in this Privacy Policy and in the INFINITI Connected Vehicle Services Subscriber Terms and Conditions. Upon leasing or buying a vehicle equipped with INFINITI Connection or INFINITI InTouch Services, data collection is automatic. The owner may deactivate INFINITI Connection and INFINITI InTouch Services at any time by contacting us as stated in the INFINITI Connected Vehicle Services Subscriber Terms and Conditions.

INFINITI uses Personal Information in various ways, such as to:

• identify you or personalize information we provide to you
• advise you of important safety-related information
• process orders and provide certain products or services to you or your vehicle (including, but not limited to, sharing that information with roadside assistance providers, emergency service providers, or others, as needed for the delivery of services) and to perform our contractual and other obligations
• respond to your questions and requests, such as brochure and information requests, or to notify you if you have won a contest
• communicate with you about your account or our relationship, such as making announcements about the Services or our privacy policies and terms
• use your contact information, location information, account and order history, vehicle performance data, and/or clickstream data to deliver marketing messages and offer you new or additional products or services (these marketing messages might be for third party offers or products we think you might find interesting)
• send push notifications, software updates and other information or data through our Services
• enable security measures (such as to protect INFINITI, vehicles, our Services, our customers, employees, business partners, and the general public)
• perform an analysis of service usage and maintenance conditions and to help you to maintain the vehicle
• evaluate and improve vehicle quality and any services related to the vehicle
• administer warranties and recalls, review service needs and other operational functions
• prevent fraud or misuse of your vehicle or any related services
• perform market research and analysis including analyzing and organizing information about you or your vehicle in order to better coordinate and target offers and information that may be of interest to you or assist us in our operations
• comply with the law and any and all legal requirements, including valid court orders, and to meet requirements of rebates, governmental programs and other programs
• design, improve and administer its Services
• coordinate with dealerships and service providers for our and their operations
• help us customize and serve targeted advertising based on the needs and interests of our customers
• determine aggregate product usage by combining with and comparing to data gathered from other INFINITI vehicle owners
• use for any other purpose if we anonymize the information so that it no longer reasonably identifies you or your vehicle

INFINITI may share Personal Information and non-Personal Information as follows:

• INFINITI may disclose any information, whether personally identifiable or not, to any person performing audit, legal, operational or other similar services for INFINITI
• INFINITI may disclose any information, whether personally identifiable or not, when required to do so by subpoena, court order, or warrant
• INFINITI may disclose any information, whether personally identifiable or not, when we reasonably deem it necessary to protect the safety of (i) an individual, (ii) the public, or (iii) the security and reliability of INFINITI and/or its website or vehicles
• INFINITI may disclose any information, whether personally identifiable or not, with any successor to all or part of our business, for example (but without limitation), if part of our business was sold, we may transfer our customer list as part of that transaction
• INFINITI may share Personal Information with our affiliates and INFINITI dealers for joint marketing initiatives and other operational and business purposes
• INFINITI may share Personal Information with certain service providers, for example, if you subscribe to INFINITI Connection powered by SiriusXM, we will share your information with Sirius XM Connected Vehicle Services, Inc. in order to provide those services to you
• INFINITI may share information about you, your vehicle, and its use for commercial purposes with our marketing partners, data brokers, service providers, business affiliates and vendors contracted to do business on our behalf, for example, when you sign up for certain services and offers on our websites, we may share your name and other contact information necessary for our vendors to provide these services to you and we may also share information with vendors who send emails for us, operate our websites, serve ads on our behalf, or run promotions for us
• INFINITI may share Personal Information as otherwise disclosed to you from time to time in accordance with applicable law
• INFINITI may share information that is not personally identifiable information (including de-identified or aggregated data) with third parties or the general public

You have certain choices about how we use your information. You may choose not to receive marketing communications from INFINITI. To unsubscribe from marketing communications, please click the “unsubscribe” link included in our marketing emails, visit our Unsubscribe page, or contact INFINITI through one of the various methods provided in the “How to Contact Us” section. Please note that even if you choose not to receive marketing communications from us, you still may receive communications regarding recalls and service campaigns, the status of any of the INFINITI Connection or INFINITI InTouch Services, your account, and any other service-related issues, updates that will allow us to provide you with the optimal user experience and other matters that are primarily not marketing.

If you wish to opt out of INFINITI’s online interest-based advertising, please visit NAI Opt Out. You may opt out of how companies unaffiliated with us use tracking tools and collect your information while visiting our websites by visiting each of their privacy policies and following instructions there. You can also use two tools made available by the Digital Advertising Alliance to register your choices about the collection and use of your data on mobile sites and across sites and applications for online targeted advertising by visiting: Your Ad Choices and AppChoices Tool. You can also control cookies and tracking tools. If you turn off cookies, certain pages, features and/or functions of our websites may not be available to you. The precise geographic location of your device may be transmitted to our servers in real time any time that our mobile apps are running (even if you are not actively using an app or it is minimized on your device). You may stop allowing us to have access to your device’s location information by accessing the app’s location settings on your device and setting your device not to share its location with us.

Some collection and sharing practices are tied to the telematics services we offer through INFINITI Connection and INFINITI InTouch Services. INFINITI Connection and INFINITI InTouch Services customers who prefer not to have their telematics information collected can request to opt out of their services by logging into the INFINITI Owners Portal and clicking on “Delete Vehicle and Unsubscribe” or by contacting a NissanConnect Services Customer Care representative at 1-844-711-8100 (this number applies to both Nissan and Infiniti vehicles). Telematics services will be limited or unavailable to any customers who elect to stop the collection of this information. Please note that independent of subscription status, some limited vehicle data may be collected to improve vehicle safety, quality and services related to the vehicle.

“Shine the Light” Law 

Under California Civil Code Section 1798.83, California residents with whom we have an established business relationship are entitled to request and receive, free of charge, once per calendar year, information about the Personal Information we shared, if any, with other businesses for their own direct marketing uses during the prior year.

You can make such a request by calling us at 1-800-NISSAN1 or by sending us an email at privacy@nissan-usa.com (please include “Shine the Light Inquiry” in your email subject line).

California Consumer Privacy Act (CCPA)

The California Consumer Privacy Act (CCPA) is a law intended to enhance privacy rights and consumer protection for residents of the state of California. The CCPA applies to certain business entities that do business in California. This section of our Privacy Policy provides California residents with a comprehensive description of INFINITI’s online and offline practices regarding the collection, use, disclosure, and sale of personal information and the rights of California consumers regarding their personal information under the CCPA. This section applies to all California residents (but not including legal entities, such as companies). The section will not apply, however, if INFINITI does not collect any personal information about you or if all of the information we collect is exempt from the statute (for example, the CCPA does not protect information that is already protected by certain other privacy laws, and it does not protect information that is already publicly available).

1. You have a Right to Know About Personal Information Collected, Disclosed, or Sold.
   California residents have the right to request that INFINITI disclose what personal information it collects, uses, discloses, and sells. This is called the “Right to Know”. Under the Right to Know, you can request a listing of the types of personal information we have collected about you, the sources of that information, how we use the information (e.g., our business or commercial purposes for collecting or selling personal information), other individuals and business with whom we share personal information, and the specific pieces of personal information that we have collected about you. Much of that information is found in the table below.
   
   If you would like additional information under your Right to Know, you may contact us through our webpage or customer service. Contact information is at the bottom of this section. When you make a request under your Right to Know, you can expect the following:

1. We will verify your identity. You will need to provide us with certain information such as your name, email address, physical address, VIN or other information, as relevant, so that we can verify that you are who you say you are. Which information may depend on the type and sensitivity of information requested.
2. We will confirm our receipt of your request within 10 days. If you have not received a response within a few days after that, please let us know by contacting us at the webpage or phone number listed below.
3. We will respond to your request within 45 days. If necessary, we may need additional time to respond, up to another 45 days, but we will reply either way within the first 45-day period and, if we need an extension, we will explain why.
4. In certain cases, a Request to Know may be denied. For example, if we cannot verify your identity or if providing you the information could create an unreasonable risk to someone’s security (for example, we do not want very sensitive information disclosed inappropriately). If we deny your request, we will explain why we denied it. If we deny a request, we will still try to provide you as much of the information as we can, but we will withhold the information subject to denial.

In the last 12 months, INFINITI has collected, used and shared the categories of personal information from individuals as described in the following chart:

INFINITI does not sell the personal information of minors under 16 years of age.

2. You have a Right to Request Deletion of Personal Information about You.
   California consumers have a right to request the deletion of their personal information collected or maintained by INFINITI. If you would like information about you to be deleted, you may contact us through our webpage or customer service. Contact information is at the bottom of this section. When you make a request for deletion, you can expect the following:

1. After you request deletion, you will need to confirm that you want your information deleted.
2. We will verify your identity. You will need to provide us with certain information such as your name, email address, physical address, VIN or other information, as relevant, in order for us to verify that you are who you say you are. Which information may depend on the type and sensitivity of information that you would like to have deleted.
3. We will confirm our receipt of your request within 10 days. If you have not received a response within a few days after that, please let us know by contacting us at the webpage or phone number listed below.
4. We will respond to your request within 45 days. If necessary, we may need an additional period of time, up to another 45 days, but we will reply either way within the first 45-day period and, if we need an extension, we will explain why.
5. In certain cases, a request for deletion may be denied, for example, if we cannot verify your identity, the law requires that we maintain the information (e.g., in case of warranty or recall information) or if we need the information for internal purposes such as to continue to provide you services. If we deny your request, we will explain why we denied it, and delete any other information that is not protected from deletion.
    

3. Right to Opt-Out of the Sale of Personal Information
   California consumers have a right to opt-out of the sale of their personal information by INFINITI. For more information about your right to opt-out, please see our Notice of Right to Opt-Out.
   
   
4. Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
   You have a right not to receive discriminatory treatment by INFINITI for exercising any of your privacy rights conferred by the CCPA. INFINITI will not discriminate against any California consumer because such person exercised any of the consumer’s rights under CCPA, including, but not limited to:

• denying goods or services
• charging different prices or rates for goods and services, including through the use of discounts or other benefits or imposing penalties
• providing a different level or quality of goods or services
• suggesting that the consumer will receive a different price or rate for goods or services or a different level or quality of goods or services
  
  

INFINITI may, however, charge a different price or rate, or provide a different level or quality of goods or services, if that difference is related to the value provided to you by your data.

5. Authorized Agents
   If you would like, you may designate an authorized agent to make a request under the CCPA on your behalf. We will deny requests from agents that do not submit proof of authorization from you. To verify that an authorized agent has authority to act for you, we may require a copy of a power of attorney or require that you provide the authorized agent with written permission and verify your own identity with us.


6. Requests Under CCPA
   To make a request under the CCPA you may call 1-877-NIS-CCPA for more information or click on CCPA Online Request Form.

We are committed to keeping your information secure. We have appropriate technical, administrative and physical procedures and information security policies in place, designed to safeguard your information from loss, misuse, or alteration. However, the Internet is not 100% secure, and no system can be one hundred percent secure, and because certain communications and information collected from your vehicle are provided through wireless and satellite networks, we cannot promise or guarantee that such communications will not be intercepted by unauthorized individuals. By using the Services, you agree that INFINITI will not be liable for any damages for any loss of privacy by you occurring in connection with communication over wireless or satellite networks. We will keep the information we collect in accordance with this Privacy Policy and our document retention policies.
 

If you have any questions about the security of our Services, you can send an email to privacy@nissan-usa.com.

INFINITI Services may contain links to other websites. Please be aware that INFINITI is not responsible for the privacy or other practices of such websites. We encourage you to be aware when you leave our site and to read the privacy statements and terms of use of each website that collects personal information. This Privacy Policy applies solely to information collected through our Services where this Privacy Policy is posted, linked or referenced.

It is your obligation to correct or update the information you provide when you buy or lease a INFINITI vehicle or subscribe to INFINITI Connection or INFINITI InTouch Services. If that information changes and you do not notify us of a sale or transfer of your vehicle, we may continue to send reports or other information about the vehicle or the account to the address currently on file with us and/or new owner. In such case, we are not responsible for any privacy related damages you may suffer. You are responsible for (i) notifying any purchaser of your vehicle with INFINITI Connection or INFINITI InTouch Services regarding the service terms of the INFINITI Connection or INFINITI InTouch Services and this Privacy Policy, and (ii) any damages arising from your failure to provide such notice.

You may update your information by calling INFINITI Connection support at 1-800-334-7858 or updating online at the INFINITI Owners Portal.

INFINITI’s Services are not intended for children under 13 years of age. INFINITI does not knowingly allow anyone under the age of 13 to participate in any services offered on our Services that require the submission of user information. If we learn that a user is under 13 and has submitted user information to us, we will delete that information promptly to the extent possible or seek verifiable parental or legal guardian consent to retain such information.

Our Services are controlled and operated from the United States and our Services are intended only for users in the United States. By using the Services, you agree and acknowledge they are hosted in the United States and that information collected through them (including Personal Information) will be stored and processed in the United States. By using the Services, you consent to such transfer and the application of the laws of the United States, which may not be as protective or comprehensive as those that exist in your home jurisdiction.

INFINITI reserves the right to update its Privacy Policy from time to time. If we do, we will notify you as required by applicable law. We will use, share, provide to third parties for commercial purposes, and disclose all information in accordance with the Privacy Policy in effect at the time the information was collected, unless we have obtained your consent for any material changes to such use, sharing, or disclosure as required by law. You should periodically check for notices and updates to our Privacy Policy and terms of service because your use of INFINITI Services after any such updates have been made (or if and we have otherwise notified you where required by applicable law) constitutes your acceptance, whether or not you have reviewed the updates.

Some of our products and services, including but not limited to INFINITI’s mobile apps and certain services offered through INFINITI Connection and INFINITI InTouch Services, may be provided in collaboration with other service providers and are governed by their own terms and conditions that should be read together with this Privacy Policy. If any such terms and conditions conflict with this Privacy Policy, those terms and conditions will govern.  

While INFINITI’s dealers share certain information with us, and while all information we obtain from our dealers is treated in accordance with this Privacy Policy, our dealers are separate legal entities that are not governed by the terms of this Privacy Policy. Information regarding our dealers’ privacy practices can be found on the dealers’ websites or by contacting them directly.

To contact INFINITI online you may visit Contact Us or email us at privacy@nissan-usa.com.

To contact INFINITI offline you can send mail to:

INFINITI Consumer Affairs
Attn. INFINITIUSA.com Privacy
P.O. Box 685003
Franklin TN 37068-5003

Or during business hours, call 1-800-662-6200.