Privacy Notice

December 19, 2024

Purpose and Scope

INFINITI Division of Nissan North America, Inc. (“INFINITI” or “we”) values your privacy. This Privacy Notice discusses the information we may collect, use and share through our websites, mobile apps, connected vehicles (including related interactive features, social media networks, other INFINITI-owned or sponsored programs), or directly from you. We value your input and ask that you please contact us during business hours at 1-800-647-7261 or by emailing us at privacy@nissan-usa.com with any questions.

If you are an INFINITI employee, retiree, prospective employee, or independent contractor, please also review our Employment and Contractor Privacy Notice.

If you are an employee or contractor for an independent INFINITI retailer, information that INFINITI collects, uses, or receives from retailers about you is addressed in this notice.

For a quick reference to what data INFINITI collects, uses and discloses, see Categories of Information We Collect, Use and Disclose.

INFINITI Financial Services maintains additional privacy terms specific to credit and financing customers, which can be found at Finance Privacy Notice.

Understanding the Privacy Notice

Certain words used in the Privacy Notice may have meanings under privacy laws that differ from everyday usage. For example, consistent with many privacy laws, we use the term “collect” to mean both intentionally seeking data and passively receiving data that is incidental to other intentionally collected information or services.

There are a few other terms we want to define now as they are commonly designated by privacy laws to help you understand the Notice:

Affiliates are entities that own, are owned by, or are under common ownership with INFINITI. They include entities like INFINITI Financial Services (Nissan Motor Acceptance Company), our financial services subsidiary. INFINITI retailers are not affiliates.
Service Providers are companies that provide services to INFINITI. INFINITI’s contract with these Service Providers requires they not sell Personal Data they obtain through INFINITI or retain or use it for their own purposes.
Third Parties are entities that are not affiliates. A few relevant examples include: (1) marketing or promotional partners that help INFINITI better understand its customers’ needs, (2) INFINITI retailers, or (3) in some instances, government entities. Sometimes, one company can be both a “Third Party” and a “Service Provider.”
Personal Data (sometimes referred to as Personal Information) is data that can identify, relate to, describe, or be capable of being associated with or reasonably linked, directly or indirectly, with a particular identified or identifiable person or household.
Geolocation, as used in this Privacy Notice, refers to two types of location information:
- General Geolocation data, for example, your IP address, which could let us know the general area where you are located.
- Precise Geolocation, which is collected from sources such as navigation systems or connected vehicles that transmit where you are within a radius of 1,850 feet or less. We treat Precise Geolocation as Sensitive Personal Data and only use it or disclose it as described in this Privacy Notice.
De-identified information is information that once contained identifying information but can no longer reasonably be used to infer information about or linked to an individual, or a device linked to an individual.
Platforms are INFINITI-affiliated websites, mobile apps, connected vehicles, social media networks, and other INFINITI-owned or sponsored programs.
A Cookie is a piece of data stored on the user’s device containing information about the user’s device and interactions with a website. When this notice refers to a “Cookie,” it generally means Cookies and other online trackers unless otherwise noted. The term "other online tracker technologies” refers to tools such as pixels, gifs, beacons, and tags, which provide similar information. If a user rejects or deletes certain Cookies, our websites may not work properly.
Sensitive Personal Data (sometimes referred to as Sensitive Personal Information) is how we reference Personal Data that consumers might consider more sensitive. In most privacy laws, some common examples of Sensitive Personal Data would be Personal Data that reveal a consumer’s:
- Social Security, driver’s license, state identification card, or passport number;
- Log-in or financial account data in combination with any required security or access code, password, or credentials allowing access to an account;
- Precise Geolocation;
- Racial or ethnic origin, religious or philosophical beliefs or union membership;
- Contents of a consumer’s mail, email, and text messages unless INFINITI is the intended recipient of the communication;
- Biometric information that is used for the purpose of uniquely identifying a consumer;
- Personal Data collected concerning a consumer’s health
Server Log File Information or Log File is information created when you visit our websites or other Platforms, including information such as IP address, browser type, referring and exit web pages, and your operating system.

You can view the Privacy Notice for U.S. consumers by expanding each of the sections below:

Collection of Information and Sources of Information

We collect Personal Data and non-Personal Data about you and your vehicle from our Platforms and other sources such as third-party services or public databases. INFINITI may create, use and disclose de-identified information. If we do so, we will take reasonable measures to keep the data de-identified, and we do not attempt to make that data identifiable.

Information We Collect Directly from You

What information does INFINITI collect from you?

INFINITI collects certain Personal Data in the ordinary course of business. There are a few categories of information we commonly collect:

Contact information – name, email address, phone number, mailing address
Payment information or related sensitive identification information – when necessary (for example, an in-app purchase), we collect credit card information. Social Security numbers are collected in very limited circumstances (for example, to comply with state or federal tax laws if you win a contest or sweepstakes)
Geolocation – when using INFINITI Platforms we may collect Geolocation Data. This can include General Geolocation or Precise Geolocation data
Demographic information – zip code, age, date of birth, or gender
Service or warranty information – vehicle information including when and what repairs you received for your vehicle

The Section of this Notice titled Information We Collect, Use and Disclose provides additional detail on what Personal Data we collect, including some other categories of information not referenced in this section.

How does INFINITI collect Personal Data?

Using both online and offline resources, INFINITI collects Personal Data when you:

Provide Personal Data to an INFINITI Platform, such as registering for, purchasing or using products or services such as when you buy a car, or enroll in a connected vehicle service like INFINITI InTouch and accept the terms and conditions of that enrollment
Post in public spaces, such as social media sites, or on any of our Platforms
Consent to receive emails, phone calls or texts
Participate in sweepstakes, special events, promotions, surveys, blogs or chats
Visit Platforms that utilize Cookies or other online trackers

In addition, INFINITI collects Personal Data from Affiliates, Third Parties and Service Providers, such as (1) when a retailer provides information to INFINITI, or (2) when another customer provides your information through our Platforms, such as when the customer might provide your email address to send a vehicle to you created through the Design Your Vehicle feature on our website. INFINITI also uses publicly or commercially available sources or data provider companies to collect Personal Data.

Information We Collect through Cookies, other Online Trackers, and Log Files

Usage data—collected over time and across devices—tells us how you use our Platforms, such as our website, and may be collected through Cookies, Log Files, pixels, and other tracking tools and technology embedded within our Platforms. We do not link this information with customer databases.

What Cookies We Use and Why

There are three categories of Cookies we use:

Required – These Cookies are necessary for the website to function and cannot be disabled. They are usually only set in response to your actions that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. If you block or set alerts for these Cookies, some our Platforms may not work properly.
Performance – These Cookies count visits and traffic sources to measure and improve the performance of our site.
Targeting – Our advertising partners may set these Cookies to build a profile and show you relevant advertisements on other sites. It may uniquely identify your browser and internet device.

We use Cookies and other web-based data collection technologies to:

Personalize and improve your use and navigation of our Platforms

We automatically gather Log Files and Cookies. We use this information to better understand how our website operates, administer our website and our technical solutions, and understand how our website visitors navigate through our websites and technical solutions to improve performance and enhance features. We also use this information to provide you with social sharing widgets or videos.

Market products and services to you

We use Log Files and Cookies to target advertising to you, and to measure advertising and promotional effectiveness, including by determining the pages you visit before and after visiting our website.

Digital advertising of INFINITI products at non-INFINITI websites may be facilitated by Service Providers or Third Parties, who may use Cookies to collect information about your visits to those sites, which we use to target our advertising to customer needs. Information collected may include the pages visited, date and time, browser information and/or IP address.

We also use this data to provide content to you from our third-party partners for products and services such as emergency service or accessories.

Do Not Track Options

Global Privacy Control (“GPC”) is an add-on or browser preference that signals that you do not want Personal Data collected through third party tracking technology. INFINITI’s websites will honor GPC signals. INFINITI may not respond to non-GPC “do not track” (“DNT”) beacons, tags or other such signals including browser-based prompts or controls.

DNT is a privacy preference you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. Because there currently is not an industry or legal standard recognizing or honoring DNT signals, we do not respond to them at this time.

You also may receive tracking mechanisms from other parties prior to visiting our Platforms that will continue to track your activity while on our Platforms. Such data would be subject to the privacy policy of the other party from whom you received the tracking mechanism. We do not control or receive data from the other party’s tracking mechanisms.

For more information on how to manage advertising controls including tracking mechanisms, please visit FTC Online Tracking.

Information Collected through INFINITI Vehicles and Services

INFINITI and its Service Providers may collect and record information about you and your vehicle, either through information you provide to the retailer, or through Third Party connected services.

Connected Vehicle Data

If you have a connected vehicle, your vehicle may be equipped with INFINITI InTouch Services, which electronically transmits data generated by your vehicle. This information could include data collected in the context of a trial period or demonstration mode. Through these services, we may obtain vehicle and driving information, such as:

Vehicle operation – including Vehicle Identification Number (VIN), Precise Geolocation and navigation information, speed and distance information, driving behavior, EV battery information (including use management, charging history and performance), electrical system functions, diagnostic trouble codes, maintenance conditions, software version information, and similar data
Vehicle usage – your use of the vehicle’s functions and some corresponding services, websites and smartphone applications
Vehicle status – information about door locks, open doors, engine status, etc.
Vehicle safety – data about certain accidents involving the vehicle (for example, the direction from which the vehicle was hit, and which air bags have deployed)

Our Terms of Service and INFINITI InTouch Services agreement states that when you activate, register for, subscribe to, or use any of those services, you agree to INFINITI collecting and using the information collected for various purposes as described in this Privacy Notice and in the INFINITI InTouch Services Subscriber Terms and Conditions or other Platform Terms and Conditions (collectively, "Terms"). Separately, you may also receive specific disclosures provided at the time you consent to a feature or service. As the owner of an INFINITI vehicle, it is your responsibility to inform others who might drive or ride in your vehicle about the uses of data outlined in those Terms or in this Privacy Notice, or in any specific features or sevice disclosures as that consent applies to any non-owner occupants of your vehicle. INFINITI may ask for additional consent in some situations, including via in-vehicle notifications, but those notifications are not able to detect when a non-owner driver or passenger occupies the vehicle.

Use of Personal Data

INFINITI uses Personal Data (except for Sensitive Personal Data) in various ways, such as to:

Tailor services to you. We often use data to improve the services you receive. For example, we may use Personal Data to (1) effectively respond to customer service requests, (2) personalize existing product information, (3) administer warranty repairs, (4) provide targeted product or services marketing offers, or (5) notify you of winning a contest or sweepstakes.
Provide important product and safety information. INFINITI uses Personal Data to ensure you are aware of relevant product information, including (1) safety-related alerts (such as recalls or service campaigns), (2) changes to INFINITI policies or practices, (3) announcements of new product features, (4) enablement of security features (protecting INFINITI vehicles, our Platforms, customers, employees, business partners or the general public), (5) administration of warranty repairs, or (6) recommended vehicle maintenance.
Facilitate customer experience. From sale through ownership, we use Personal Data to help you use your product, such as processing orders or providing products or services for your vehicle, or enabling security features, including protecting against fraud or misuse.
Improve product and service quality. INFINITI uses Personal Data to improve the quality of its vehicles and services. For example, INFINITI will use data to further study how to enhance vehicle quality, to perform market research to better meet customer needs, and to improve INFINITI Platforms.
Satisfy operational or legal requirements. INFINITI is required to use Personal Data to comply with certain regulatory or legal requirements, such as to respond to federal statutory requirements or to respond to valid court orders, subpoenas, search warrants, or discovery requests in litigation.

In some circumstances, we combine information you provide with information provided by Third Parties or through public sources to better customize our services to your needs.

In addition, INFINITI uses de-identified information to compare it to vehicle usage trends among a larger number of users. We may also make your data anonymous for other purposes that do not identify you as the vehicle owner or user.

Disclosure of Information

INFINITI may disclose Personal Data to Third Parties for the following purposes:

Operational or legal reasons – (1) to facilitate operational functions (such as recall or service campaign mailings) or audit or legal functions, (2) for product safety, engineering, warranty, or related data analysis and product development functions (generally with Service Providers, Nissan Motor Co. Ltd., or other Nissan or INFINITI entities), (3) to comply with a valid legal, regulatory, or court process (for example a valid subpoena, court order or warrant or discovery request), (4) to provide to any successor to any aspect of our business (if INFINITI sells any portion of its business, the new owner may access Personal Data through that transaction) or to Third Parties in the event of a merger, transfer of ownership or assets, bankruptcy or other corporate reorganization.

Providing services or marketing – (1) to our Affiliates or INFINITI retailers for operational or business purposes such as providing services to you or for joint marketing initiatives, (2) to Service Providers, such as SiriusXM, to provide INFINITI InTouch Services, or (3) to Third Parties we contract with for a specific business-related purpose (for example, website hosts, Service Providers, email platform providers, advertisers or those running promotions on INFINITI’s behalf).

Results

Categories of Information We Collect, Use and Disclose (Including Use or Disclosure for Targeted Advertising)

The following chart identifies broad categories of Personal Data as defined in the California Consumer Privacy Act (CCPA) and provides information on the specific types of Personal Data within those broad categories that INFINITI collects for all U.S. Consumers (as allowed by law) based on your interactions with INFINITI and the consent(s) you have provided where needed. The chart also identifies how INFINITI uses the data, how INFINITI collected the data (from where or from whom did we receive it), and when and to whom INFINITI disclosed the Personal Data for a business purpose in the last 12 months.

Some state laws define the “sale” of Personal Data as any instance of disclosing that data to a Third Party for any benefit, even if no money is exchanged. Where a disclosure is considered a “sale” under state privacy laws in California or elsewhere, we have highlighted these instances by describing the disclosure in bold and underline.

In addition to the information provided in the chart, please note:

In the course of business we may unintentionally receive some Personal Data not described below (for example, if you contact our customer support function and include in your email some Personal Data we do not request). Though we try to eliminate any unrequested, unneeded information, there may be cases in which this Personal Data remains in our systems for some period of time.
In the Data INFINITI Collects/Uses column below, we identify certain types of data we collect and use in order to illustrate which types of data points fall within the broad category we actively collect and use. This column does not include every possible example and there may be similar data points that the chart does not explicitly disclose, but we have provided representative examples that explain the most common uses of each type of data described. For example, this column discloses that we may collect and use postal address, which is intended as a general statement that may encompass similar data points, such as current postal address, former postal address, and secondary mailing address.
Like all companies, INFINITI has a legal obligation to share some Personal Data with government entities in certain situations. For example, we are required to share Personal Data such as name and social security number to the IRS when we pay someone (such as a sweepstakes or contest winner). We are also obligated to provide certain limited Personal Data according to the terms of a subpoena, court order, search warrant or if requested by a legal organization in case of a lawsuit. We only supply such information with appropriate documentation, and we provide the minimum amount required to protect our legal status or to meet our compliance or legal requirements.
INFINITI shares some information with our affiliated INFINITI companies in order to facilitate business we do together and accomplish our shared business goals. For example, we may share your name and contact information, along with the VIN of a vehicle you have purchased, with our affiliated NMAC organization to facilitate an auto loan you have requested. Similarly, telematics data that includes Precise Geolocation may be stored in global Nissan databases or used by global teams to analyze or improve the safety of our vehicles or as otherwise outlined in the Disclosure of Information section above.
INFINITI uses Service Providers to help us with our IT systems, data management, security, and software applications that may hold or interact with Personal Data. We do use these Service Providers to help ensure that the data is protected in accordance with high industry standards. We share the Personal Data in most of the broad categories described in the Data INFINITI Collects/Uses column with these Service Providers and obtain assurances from those vendors that limit the ways in which they are allowed to use your data.
Although INFINITI uses “sale” below as required by state privacy laws in California and elsewhere, we think you should know that INFINITI does not create or sell any customer inference profiles. INFINITI does not sell any driving activity data to insurance companies for programs that might directly impact your premiums unless you have consented or asked an insurance company to retrieve this information, nor do we sell personal data to marketing companies to send you advertising for products or services that are not related to INFINITI.
To the extent your phone number is obtained for the specific purpose of an SMS messaging campaign governed by an Application-to-person (A2P) 10 digit long code (10 DLC) registration submitted to the Campaign Registry, your phone number will be used solely pursuant to the terms you consent to when you enroll in that specific offer and not shared with any Third Parties.

Broad Category of Personal Data as defined in the California Consumer Privacy Act	Data INFINITI Collects/Uses	How INFINITI Uses the Data	How INFINITI Collects the Data	When and to Whom INFINITI Discloses the Data
Identifiers	Identifiers that identify a person Examples: Name Address (email, postal, physical) Phone number Customer ID	· Provide products and services · Administer your account(s) and process payments for products and services · Provide customer and vehicle support and service (such as recall information) · Administer our warranty program · Support retailer transactions · Comply with legal, regulatory, or contractual requirements · Conduct analytical and marketing activities	We can receive this information online or offline and receive most of this information directly from consumers and potential customers through our Platforms and other direct interactions, such as customer support, or from a retailer when a vehicle is purchased from them. If you are a dealership employee or employee of a Third Party with whom Nissan does business, such as a vendor or supplier, we may receive information that contains Identifiers about you, either as part of a business-to-business communication or for purposes of dealer-to-INFINITI business functions associated with vehicles sales or service. We also may obtain information from social media and data provider companies to make sure that we have accurate contact information. For example, we may obtain an email address or a phone number from data provider companies in order to contact individuals about important recall or service campaign information.	We use Service Providers to provide services and conduct some of our business activities and may provide or provide access to some identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that INFINITI uses in its business, and data analytics vendors. We may use Third Party marketing providers to launch advertising campaigns, and we might need to provide them email address and name for each of the intended recipients of the advertising campaign. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose identifiers to INFINITI retailers. Where we share this information with retailers or Third Parties in service of joint marketing programs, this sharing can also constitute a “sale” under some state laws. We may share some limited information, such as IP address, with our network of advertising vendors in a way that could constitute a “sale” under some state laws.
	Identifiers that identify a vehicle Example: Vehicle Identification Number (VIN)	In order to use as little Personal Data as possible while still fulfilling necessary services, business activities, and obligations, we often use Vehicle Identification Numbers (VINs) as the primary identifier of a vehicle. For example, we use VINs to link a recall or warranty item with the correct vehicle.	We receive VINs primarily through INFINITI retailers, or through direct customer input through our Owner Portal or other online/mobile applications.	We use Service Providers to provide services and conduct some of our business activities and may provide directly or provide access to vehicle identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that INFINITI uses in its business, and data analytics vendors. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose vehicle identifiers to INFINITI retailers. Where we share this information with retailers in service of joint marketing programs, this sharing can also constitute a “sale” under some state laws.
	Online identifiers Examples: IP address Device ID	When you visit our websites or mobile applications, those sites typically collect some automated information from your computer, including the IP address. An IP address can give us information about your general location, such as your country or state. We use this information to identify unique visitors to our Platforms, customize Platform experiences, and if you have expressed interest in a vehicle or service to suggest a retailer that may be close to your general location.	Your computer browser or device provides us this information directly.	We may use website data analytics Service Providers to analyze our online data, in which case these Service Providers may have access to your IP address and/or device ID in the course of providing service to us. We may also use advertising Service Providers to help us deliver ads to you on our websites and other websites. In other cases, advertising Third Parties may be part of an advertising network and we may share your IP address with these Third Parties to help us and other companies deliver targeted online ads. This last sharing may constitute a “sale” under some state laws.
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80€)	Personal Information Name Signature Address Telephone number	As referenced above in "Identifiers that identify a person," we may have and share your name and contact information. We may have a copy of your signature on any legal agreements you have signed with us on your own behalf or on behalf of your company.	We receive your name and contact information as noted in Identifiers that identify a person. We typically receive your signature through documents you provide to us directly, or through signed documents your employer or the retailer through which you have purchased, leased, or serviced a vehicle provides to us.	We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. In addition to Service Providers which may receive your name and contact information for purposes disclosed above in "Identifiers that identify a person," we also may use Service Providers to assist us with business services related to your signature. For example, if you have applied to become a retailer owner, we will ask for your consent for the necessary background check through a signature, which we provide to the Service Provider conducting all or some of the background check. In order to participate together in important services and programs, such as warranty and recall programs, we may provide signatures to INFINITI retailers, as well as other business partners that provide you related services you request and we facilitate. For example, if you enroll in INFINITI InTouch Services and provide your signature on enrollment documentation, we will provide that documentation -including your signature - to our INFINITI InTouch Service Provider, Sirius XM, to confirm that you have authorized your enrollment.
	Personal Information Social Security Number Passport number Driver’s license or state ID card number Insurance policy number Financial information	In very limited instances where we, for example, make a payment to you, we may collect your social security number so that we can fulfill our legal reporting obligations. If you apply to own a retailer or you operate a business and we agree to conduct business together, we may conduct a background check with your consent that requires we collect your financial information, social security number, passport number, driver’s license number, state identification number. If we offer you a test drive through one of our very limited direct test drive programs, we may collect your driver’s license number and/or insurance policy number. These collections and uses are limited and specific for some activity we are conducting together – such as entering a business relationship, or lending you a vehicle to drive.	We collect this information directly from you. In the case of background checks, we may receive some information, such as financial information, from background check Service Providers.	In the case of background checks, we may use Service Providers to conduct this type of service and may provide your information for that purpose. INFINITI does not sell this Personal Information.
	Personal Information Education Employment Employment History	If you are a retailer employee or employee of a Third Party with whom INFINITI does business, as part of our normal interactions we may receive information about your education and job history. If you are an employee of a Service Provider or other business partner to INFINITI, we may receive information about your job role and education as a natural part of our interactions together. For example, you may include a “Dr.” in your email signature line. INFINITI does not routinely actively collect this information regarding customers.	We collect this information directly from you or in the case of retailer employees, from your employer.	We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. INFINITI does not sell this Personal Information.
	Personal Information Credit, Debit or ATM card number	If you purchase something from us and use a credit card/debit card/bank card to do so, we collect the necessary information.	We collect this information directly from you, typically through an online form.	We do not disclose or share this information except with Service Providers for payment processing.
Protected classification characteristics under California or federal law, such as age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, or veteran or military status.	Age Race National origin Sex (including gender) Religious Affiliation	We may collect demographic information about you in order to better understand your needs and how to best communicate with you or to confirm that marketing or feedback surveys are distributed to a balanced or representative segment of our customer base to ensure diversity of responses.	We collect this information directly from you and through data provider companies.	We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. INFINITI does not sell this Personal Information.
Commercial information, including records of personal property, products, or services, which have been purchased, obtained, or considered; or records of other purchasing or consuming histories or tendencies	Records of personal property Products or services, which have been purchased, obtained, or considered Records of other purchasing or consuming histories or tendencies	We may collect information about vehicles you may own or in which you have expressed interest, and about service that you have obtained through a retailer. We use this information to better understand the quality and performance of our products, to manage our obligations to you as an INFINITI owner such as warranty and recalls, and to communicate with you about products we think will interest you.	We obtain this information from you directly, from retailers with which you interact, and in limited cases from data provider companies.	If you have expressed interest in a particular vehicle and requested contact about that vehicle, we share that information with the retailer(s) you request. This sharing may constitute a “sale” under some state laws. We disclose this information to vendors and marketing promotional partners for targeted advertising.
Internet or other electronic network activity information	Internet history, including browsing and search history Information you review on our sites Interactions you have with our Platforms	We collect information about your visits and interactions with our Platforms (pages you look at, time spent on pages, etc.) in order to better understand how our Platforms are functioning, and in order to understand what products and services may interest you.	We obtain this information through our Platforms when you visit and interact with them.	If we conduct marketing through a marketing Service Provider, or through an advertising network, those organizations may receive this type of information. Sharing with some ad network companies may constitute a “sale” under some state laws. We may also share some limited information with retailers in a way that can constitute a “sale” under some state laws.
Sensory data, including audio and visual data	Audio and visual data and recordings of you	If you call our customer support phone number, we may record your conversation for training purposes. In limited cases, you may voluntarily participate in focus research or activities. With your consent, we may capture your voice or video. If you visit our facilities that have CCTV cameras, your likeness may be captured in our efforts to enhance the safety and security of our employees and visitors. If you activate service in your vehicle that takes photographs and stores them in our cloud, we collect that data in accordance with any specific disclosures made available to you at the time of your consent and activation.	We obtain this information through technology during your phone call or visit to our facilities or through your activation and agreement to in-vehicle technologies.	We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. For example, the Service Providers that record calls to our customer support team or the security companies that monitor our CCTV feeds. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request.
Inferences drawn from any Personal Data (excluding Sensitive Data) collected to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes	INFINITI does not create inferences from Personal Data, nor does INFINITI create or receive inferences based on Sensitive Personal Data	We work with Third Parties and advertising partners to advertise and market to you. This includes these Third Parties using information that they or we know about you, such as general demographic data and shopping/ purchasing history, to develop predictions of what products and communications might interest you. We do not use Sensitive Personal Data to develop these models.	We gather this information directly from you, through your interactions with us and our Platforms, retailers with which you have interacted, and through data provider companies.	In limited cases, especially if you have expressed interest in a retailer contacting you about a vehicle, we may share this information with retailer(s) in a way that can constitute a “sale” under some state laws.
Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, race, national origin, religious or philosophical beliefs, precise geolocation	Except for Precise Geolocation, only as described above in the rows regarding: Identifiers and Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)): DL number Passport number State ID number Race National origin Religious affiliation	Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	We use Service Providers to help us conduct some of our business activities and may need to provide some Sensitive Personal Data in order for them to provide service. With uncommon frequency, Sensitive Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. INFINITI does not sell Sensitive Personal Data or disclose it for targeted advertising.
	Precise Geolocation	With your consent through your acceptance of Terms of Service of INFINITI InTouch Services or by mobile device, we may collect Precise Geolocation in order to provide location-dependent navigation, and connected vehicle services. We may also use Precise Geolocation to provide location-dependent app services if you have permitted us to do so on your device. Though INFINITI does not obtain Geolocation from your device for marketing purposes, we may employ a vendor that uses your mobile device’s Precise Geolocation for advertising purposes with your consent.	We receive this data with your consent from your vehicle or from your mobile device.	We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We might also provide geolocation to owners of fleet vehicles (rental cars or cars that a commercial entity owns but provides to its employees), subject to certain contractual and legal restrictions. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. INFINITI does not sell any Sensitive Personal Data, including Precise Geolocation, or disclose it for targeted advertising.
Other Personal and Non-Personal Data	Information collected directly from connected vehicles Vehicle description General Geolocation Service Data VIN Mechanical condition Data from incidents involving a vehicle Search content Names and phone numbers of individuals you provide as emergency contacts Information about anyone making an INFINITI InTouch Services call from your vehicle or under your account (including the date, time, and duration of the call and any response agent notes written during a call)	We use this information · To Respond to service requests, airbag deployment or severe impact · If your vehicle appears to be, or you report that it has been, stolen · As required by applicable state and federal laws, rules, regulations, and judicial orders · To administer and improve INFINITI’s Platforms · To improve the services provided to you · Vehicle-specific, non-sensitive information may be used for marketing purposes	We obtain this information directly from your vehicle.	We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We may provide this information to Affiliates in connection with our attempts to communicate with you or recover your vehicle pursuant to agreements governing the lease or financing of your vehicle. Where we share Personal Information with retailers in service of joint marketing programs, this sharing can also constitute a “sale” under some state laws.

Where and How Long we Retain your Personal Data

INFINITI stores your Personal Data in the United States but may also store your data on servers located in other countries. Regardless of location, INFINITI safeguards and handles your Personal Data with similar protections. Please note that vehicles intended for sale in the US market are designed to transmit data to systems in the United States even if the vehicle is later exported by the purchaser. Your consent to transmit data back to the United States is obtained as part of the Terms of Service you agree to when you enroll in certain services.

INFINITI retains your Personal Data only for as long as is necessary for the business purposes set out in this Privacy Notice, including to the extent necessary to comply with our legal, accounting, or regulatory reporting obligations, resolve disputes, and enforce our legal agreements and policies. Additionally, we may continue to store all categories of your Personal Data contained in our standard data back-up storage for a limited period of time.

For Personal Data that you upload for your own purposes (for example, a profile photo in the INFINITI InTouch application), you are always able to delete it from your account by removing the data.

We also will retain usage data for internal analysis purposes. Usage data (see Information We Collect through Cookies) is generally retained for less time, except when usage data is used to strengthen the security or to improve the functionality of our Platforms, services, or products, or we are legally obligated to retain them for a specific time.

Your Choices about Collection, Use and Sharing of Personal Data

Unsubscribe From Marketing Communications

To unsubscribe from marketing communications, please click the “unsubscribe” link included in our marketing emails, visit Unsubscribe, or contact INFINITI through one of the various methods provided in the How to Contact Us section. If you choose not to receive marketing communications from us, you still may receive communications regarding certain operational or regulatory necessities that are unrelated to marketing.

Opt-Out of Connected Vehicle Services

Customers who prefer not to have their connected vehicle information collected through INFINITI InTouch Services can decline services in three ways:

By declining or limiting services within the vehicle or Application,
By logging into the INFINITI Owners Portal and clicking on “Delete Vehicle & Unsubscribe,” or
By contacting a Customer Care representative at 1-844-711-8100.

If you elect to stop collection of this information, connected vehicle services will be limited or unavailable to you. Independent of subscription status, some limited vehicle data may be collected to improve vehicle safety, quality and services related to the vehicle, or to comply with legal obligations.

Opt-out of some Cookies

If you wish to opt-out of INFINITI advertising and/or non-essential analytics and functional/ preference Cookies, you can do so by interacting with the Cookie consent banner at the bottom of INFINITI websites, or by clicking Cookie Settings.

You also may opt-out of how other companies use tracking tools and collect your information while visiting our websites by (1) visiting each of their privacy policies and following their instructions, or (2) using two tools made available by the Digital Advertising Alliance to register your choices about the collection and use of your data on mobile sites and across sites and applications for online targeted advertising by visiting Your AdChoices and AppChoices Tool.

If you have given consent through your mobile device, the Precise Geolocation of your mobile device also may be transmitted to our servers. You may stop allowing us to have access to your device’s location information by accessing the app’s location settings on your device and setting your device not to share its location with us.

In some states, as described below, you may have the right to opt out of certain uses or disclosures of your information. Please note that because we do not link your Cookie information with your account information, opting out of Cookies will not opt you out of other uses or disclosures of other Personal Data. To opt out of such uses and disclosures, if applicable to you, please visit our Opt-Out Request Form.

Your Privacy Rights

Depending on where you live in the United States, you may be entitled to rights with respect to Personal Data we have collected and used. Some, but not all, states have applicable consumer data protection laws. Those laws—and your rights—differ from state to state. This section details the rights you may have, and how you may exercise them if applicable. These rights do not cover legal entities, such as companies.

Certain states may allow you to designate an authorized agent to make a rights request on your behalf. We will deny requests from agents that do not submit appropriate proof of authorization from you or when a state does not authorize these requests for a specific type of privacy right. To verify that an authorized agent has authority to act for you, we may, if allowed or required by applicable laws, reach out to you directly to confirm, require a copy of a power of attorney, or require that you provide the authorized agent with written permission and verify your own identity with us.

We don’t want your rights to be confusing or hard to exercise. If you want to make a request or have a question, see the How to Contact Us section below. If you reside in a state with an active consumer data protection law, the following rights may apply, and INFINITI outlines which requests are honored in various jurisdictions in our Privacy Rights Request Form:

The right to access and receive your specific Personal Data
The right to correct Personal Data collected, disclosed, or sold
The right to request deletion of Personal Data about you
The right to opt out of the sale of Personal Data, or use of Personal Data for targeted advertising or cross-contextual behavioral advertising
The right to either limit or require consent to process Sensitive Personal Data
The right to appeal a Controller’s refusal to take action regarding a privacy rights request
The right to non-discrimination for the exercise of a consumer’s privacy rights

These rights will not apply, however, if INFINITI does not collect any Personal Data about you, if you are not a resident of a state with a consumer data protection law in effect, or if all of the information we collect is exempt from the applicable statute. For example, applicable consumer data protection laws do not generally protect information that is already publicly available. These rights are described in further detail below.

To exercise your rights, please visit the “Exercising Your Privacy Rights” section below.

1. The Right to Know About and/or Access a Portable Copy of Personal Data Collected, Disclosed, or Sold

Certain state residents have the right to request that INFINITI disclose what Personal Data it collects, uses, discloses, and sells. This is called the “Right to Know.” Depending on the relevant State, under the Right to Know, you can ask and receive an answer about whether we have collected information about you, and/or what information we have collected and/or shared. You will also receive a listing of the types of Personal Data we have collected about you, the sources of that information, how we use the information, other individuals and businesses with whom we share Personal Data, and the specific pieces of Personal Data we have collected about you. For further details about this information, please visit Categories of Information We Collect, Use and Disclose above.

If you would like additional information under your Right to Know and/or Access, you may contact us through our website or customer service. (See How to Contact Us)

When you make a request under your Right to Know and/or Access, you can expect the following:

We will verify your identity. We will ask that you provide us with certain information such as your name, email address, physical address, VIN, or other information, in order for us to confirm that you are who you say you are.
We will confirm our receipt of your request within 10 days. If you have not received a response within a few days after that, please let us know by contacting us at the website or phone number listed below in How to Contact Us.
We will respond to your request within 45 days. If necessary, we may need additional time to respond where allowed by law, but we will reply either way within the initial legally required period and, if we need more time, we will explain why.
In certain cases, a Request to Know and/or Access may be denied. For example, we may deny a request if we cannot verify your identity or if providing you the information could create an unreasonable risk to someone’s security (to prevent very sensitive information from being disclosed inappropriately). If we deny your request, we will explain why we denied it. If we deny a request, we will still try to provide you as much of the information as we can, but we will withhold the information subject to denial.

2. The Right to Correct Personal Data Collected, Disclosed, or Sold

Certain state residents have the right to request that INFINITI correct the Personal Data it collects (to the extent it is commercially reasonable), uses, discloses, and sells. This is called the “Right to Correct.”

If you would like additional information under your Right to Correct, you may contact us through our website or customer service. Details on how to make a request in each state are listed below.

When you make a request under your Right to Correct, you can expect the following:

After you request correction, you will need to specify the information you believe we have recorded incorrectly.
We will verify your identity. You will need to provide us with certain information such as your name, email address, physical address, VIN or other information, in order for us to confirm that you are who you say you are.
We will confirm receipt of your request within 10 days. If you have not received a response within a few days after that, please let us know by contacting us at the website or phone number below in How to Contact Us.
We will respond to your request within 45 days. If necessary, we may need an additional period of time, up to another 45 days, but we will reply either way within the first 45-day period and, if we need more time, we will explain why.
In most cases, you will need to submit documentation to support your requested correction. For example, if you believe your mailing address is incorrect in our records, you will need to provide evidence of the correct mailing address. If we deny your request, we will explain why we denied it.

3. The Right to Request Deletion of Personal Data about You

Certain state residents have a right to request the deletion of their Personal Data collected or maintained by INFINITI. If you would like information about you to be deleted, you may contact us through our website or customer service.

When you make a request for deletion, you can expect the following:

After you request deletion, you will need to confirm that you want your information deleted.

We will verify your identity. We will ask that you provide us with certain information such as your name, email address, physical address, VIN, or other information, in order for us to confirm that you are who you say you are.
We will confirm our receipt of your request within 10 days. If you have not received a response within a few days after that, please let us know by contacting us at the website or phone number listed below in How to Contact Us.
We will respond to your request within 45 days. If necessary, we may need an additional period of time, up to another 45 days, but we will reply either way within the first 45-day period and, if we need an extension, we will explain why.
In certain cases, a request for deletion may be denied. If we cannot verify your identity, the law requires that we maintain the information (e.g., in case of warranty or recall information); or we may need the information for internal purposes such as to continue to provide you services. If we deny your request, we will explain why we denied it, and delete any other information that is not protected from deletion.

4. The Right to Opt-Out of the Sale of Personal Data, Profiling, or use of Personal Data for Targeted Advertising or Cross-Context Behavioral Advertising

Residents of certain states have a right to opt-out of the sale of their Personal Data and/or targeted or cross-context behavioral advertising or “profiling” in furtherance of decisions that produce legal or similarly significant effects by INFINITI. For more information about your right to opt-out, please see our Notice of Right to Opt-Out.

Please note, however, that at this time INFINITI does not conduct this type of “profiling,” so that is not a type of opt-out that we specifically honor.

For Cookie-related opt out requests, please see the Information We Collect through Cookies, which is handled separately from your right to opt out of the sale and/or targeting or cross-context behavioral advertising.

5. The Right to Limit the Use of Sensitive Information or Require Consent to Process Sensitive Personal Data

California residents have a right to limit the use or disclosure of Sensitive Personal Data, including one’s Precise Geolocation, by INFINITI.

California law provides some exempted uses of Sensitive Personal Data that are not subject to Requests to Limit the Use or Disclosure. INFINITI’s uses and disclosures of Sensitive Personal Data fall within those exemptions. Depending on how you are using INFINITI Platforms, there may be other ways that you can limit the scope of how we use data we receive from you or you may opt out of certain data uses separate from making a Request to Limit the Use or Disclosure request. For more information about these options, please see Your Choices about Collection, Use and Sharing of Personal Data above.

Other state laws require we obtain your consent before processing your Sensitive Personal Data. We will obtain consent from you wherever required.

6. The Right to Appeal a Business or Controller’s Refusal to Take Action

Certain state residents have a specialized right to appeal where a consumer’s privacy rights-related request is denied in whole or in part. To appeal your request, please follow the instructions provided in the communication denying your related request.

7. The Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

You have a right not to receive discriminatory treatment for exercising any of your privacy rights conferred by your state’s consumer privacy laws. INFINITI will not discriminate against any consumer because such person exercised any of the consumer’s rights under these privacy laws, including, but not limited to

Denying goods or services
Charging different prices or rates for goods and services, including through the use of discounts or other benefits or imposing penalties
Providing a different level or quality of goods or services
Suggesting that the consumer will receive a different price or rate for goods or services or a different level or quality of goods or services

INFINITI may, however, charge a different price or rate, or provide a different level or quality of goods or services, if that difference is related to the value provided to INFINITI by your data. For example, if you are receiving an incentive subscription rate related to your agreement to provide Personal Data for INFINITI’s retention or disclosure, and you exercise your rights described above, your incentive pricing may be discontinued.

Exercising Your Privacy Rights

To make a request related to your rights under applicable consumer data protection laws or the Nevada Privacy Law, you may call 1-877-647-2272 for more information or visit our Privacy Rights Request Form.

For more information about your right to opt-out, please see our Notice of Right to Opt-Out. To opt out of certain uses or disclosures of your information, please visit our Opt Out Request Form.

Safeguarding Your Information

We are committed to keeping your information secure. We have appropriate technical, administrative and physical procedures and information security policies in place, designed to safeguard your information from loss, misuse, or alteration. However, even effective security measures cannot guarantee that data will never be inappropriately accessed. For example, INFINITI cannot guarantee that communications transmitted through wireless or satellite networks will not be intercepted by unauthorized individuals. You agree that INFINITI is not liable for any damages for any alleged or actual loss of privacy occurring in connection with communication over wireless or satellite networks. We will keep the information we collect in accordance with this Privacy Notice and our document retention policies.

If you have any questions about the security of our Platforms or services, you can send an email to privacy@nissan-usa.com.

Links to Other Websites

INFINITI Platforms, including websites, may contain links to other websites. Please be aware that INFINITI is not responsible for the privacy or other practices of such websites. We encourage you to be aware when you leave our Platforms and to read the privacy statements of each website that collects Personal Data. This Privacy Notice applies solely to information collected through our vehicles and through our Platforms where this Privacy Notice is posted, linked or referenced.

Updating Your Account Information

It is your obligation to correct or update the information you provide when you buy or lease an INFINITI vehicle or subscribe to INFINITI InTouch Services. If that information changes and you do not notify us, e.g., of a sale or transfer of your vehicle, we may continue to send reports or other information about the vehicle or the account to the email or address currently on file with us and/or new owner. In such case, pursuant to the INFINITI InTouch Services Subscriber Terms and Conditions, we are not responsible for any privacy related damages you may suffer. You are responsible for (i) notifying any purchaser of your vehicle with INFINITI InTouch Services regarding the service terms of the INFINITI InTouch Services and this Privacy Notice, and (ii) any damages arising from your failure to provide such notice.

You may update your information by calling INFINITI InTouch Services Support at 1-855-426-6628 or updating online at the INFINITI Owners Portal.

Children and Minors

INFINITI’s Platforms are not intended for children under 13 years of age. INFINITI does not knowingly allow anyone under the age of 13 to participate in any services offered on our Platforms that require the submission of user information. If we learn that a user is under 13 and has submitted user information to us, we will delete that information promptly or seek verifiable parental or legal guardian consent to retain such information.

INFINITI does not sell or share the Personal Data of minors under 16 years of age and has no actual knowledge of any such sales or disclosures.

In partnership with certain school systems, INFINITI offers some high school students access to our Virtual Academy in order to provide a unique and beneficial educational component to students with an interest in the automotive industry. That program collects minimal data including name, school name/school address, expected graduation date, and email. None of the data collected for purposes of this program is ever sold or shared and is used solely for the purpose of permitting software log-in.

Changes to this Privacy Notice

INFINITI reserves the right to update its Privacy Notice from time to time. If we do, we will notify you if required by applicable law. We will use, share, provide to Third Parties for commercial purposes, and disclose all information in accordance with the Privacy Notice in effect at the time the information was collected, unless we have obtained your consent for any material changes to such use, sharing, or disclosure as required by law. You should periodically check for notices and updates to our Privacy Notice and terms of service. Your use of INFINITI Platforms or services after any such updates have been made or we have notified you if required by applicable law constitutes your acceptance, regardless of whether you have reviewed the updates.

Related Terms and Privacy Notices

Some of our products and services, including but not limited to INFINITI’s mobile apps and certain services offered through INFINITI InTouch Services, may be provided in collaboration with other vendors or business partners and are governed by their own terms and conditions that should be read together with this Privacy Notice. If any such terms and conditions conflict with this Privacy Notice, the terms and conditions of the other vendor or business partner will govern.

While INFINITI’s retailers share certain information with us, and while all information we obtain from our retailers is treated in accordance with this Privacy Notice, our retailers are separate legal entities that are not governed by the terms of this Privacy Notice. Information regarding our retailers’ privacy practices can be found on the retailers’ websites or by contacting them directly.

How to Contact Us

To contact INFINITI online you may visit our Contact Us or email us at privacy@nissan-usa.com.

To contact INFINITI offline you can send mail to:

INFINITI USA Consumer Affairs
Attn. INFINITIUSA.com Privacy
P.O. Box 685003
Franklin TN 37068-5003

During business hours, please call 1-877-647-2272.

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