LIMITED WARRANTY
When does the limited warranty on my vehicle begin?
The limited warranty period begins on the date the vehicle is delivered to the first retail buyer or put into use, whichever is earlier. Learn more in your Warranty Information Booklet.
How long is my vehicle limited warranty?
Refer to the warranty coverage chart on the Warranty Information Booklet. Learn more in your Warranty Information Booklet.
Is there a deductible for limited warranty repair?
There is no deductible for limited warranty repairs. Limited warranty repairs will be made at no charge for parts and/or labor (except for batteries and tires, in which case you may pay certain charges). Any needed parts replacement will be made using genuine INFINITI or INFINITI-approved new or remanufactured parts. Learn more in your Warranty Information Booklet.
Is towing covered by my limited warranty?
If your vehicle is inoperative due to failure of a limited warrantied part, towing service to the nearest INFINITI Retailer is covered for first 48 months with unlimited mileage. Learn more in your Warranty Information Booklet.
When I bring in my vehicle for limited warranty service, will there be a loaner vehicle available?
When you make an appointment and drop off your INFINITI for Basic New Vehicle Limited Warranty service at participating Retailers, you can request a complimentary INFINITI Courtesy Vehicle, subject to availability. Learn more about the INFINITI Total Ownership Experience®.
Who will determine if the repairs on my vehicle are covered by my limited warranty?
Take your vehicle to the nearest INFINITI Retailer. Once they have diagnosed the problem, you will be advised whether the repair is covered. Contact your nearest INFINITI Retailer.
If I misplaced my Warranty Information Booklet, how can I obtain a replacement copy?
If you have lost or misplaced your Warranty Information Booklet, you can find it at the INFINITI Owner’s Limited Warranty page. You can also contact INFINITI Consumer Affairs. Visit our Contact Us page for full details on how to get in touch.
Can I get reimbursement for a limited warranty repair performed by a nonauthorized repair facility?
You can contact INFINITI Consumer Affairs to determine if the cost of repair is eligible for reimbursement. Visit our Contact Us page for full details on how to get in touch.
Can I modify my vehicle or add accessories not authorized by INFINITI?
If you install non-INFINITI after-market products on your INFINITI vehicle, you assume the risk that if you later present your vehicle for a limited warranty repair, the claim will be denied if the repair is determined to be necessary due to the non-INFINITI part/accessory or its installation. See the full line of Genuine INFINITI Accessories.
Are scheduled maintenance services covered by the limited warranty?
As a condition of this limited warranty, you are responsible for properly using, maintaining and caring for your vehicle, as outlined in your Owner's Manual and your INFINITI Service and Maintenance Guide, and maintaining copies of all maintenance records and receipts for review by INFINITI. Failure to do so may result in the denial of limited warranty coverage. Evidence of the performance of the required maintenance should be kept and presented as proof of such maintenance in connection with related limited warranty repairs. To assist you in maintaining appropriate records, the Maintenance Log located in your INFINITI Service and Maintenance Guide, if available, or INFINITI Owner’s Manual can be used along with supporting repair invoices, receipts and other such records. Download your Owner’s Manual or Service and Maintenance Guide, if available, by visiting our Manuals & Guides page.
How often should I take my vehicle to an INFINITI Retailer for servicing?
The INFINITI Service and Maintenance Guide, if available, or the ‘Do-it-yourself’ section of your Owner's Manual gives a full explanation of the types of maintenance as well as the time intervals in which the services should be performed. Download your Owner’s Manual or Service and Maintenance Guide, if available, by visiting our Manuals & Guides page.
What does my limited warranty cover?
Please refer to your Warranty Information Booklet for a list of what is covered. Download your Warranty Information Booklet
What is INFINITI’s factory limited warranty?
Most INFINITI vehicles come with basic coverage, sometimes referred to as factory limited warranty, lasting 48 months or 60,000 miles, whichever comes first. This limited warranty covers any repairs needed to correct defects in materials or workmanship of all parts and components of each new INFINITI vehicle supplied by INFINITI subject to the exclusions listed under the heading “WHAT IS NOT COVERED” in your Warranty Information Booklet or, if the part is covered by one of the separate coverages described in your vehicle’s Warranty Information Booklet, that specific coverage applies instead of the basic coverage. Visit the INFINITI Owner’s Warranty page to find the model-specific Warranty Information Booklet for your INFINITI.
What is California Hybrid limited warranty?
In California, new motor vehicles must be designed, built and equipped to meet the State’s stringent anti-smog standards. INFINITI must warrant the emission control system on your vehicle for the periods of time listed in your vehicle’s Warranty Information Booklet provided there has been no abuse, neglect or improper maintenance of your vehicle. Your emission control system may include parts such as the fuel-injection system, the ignition system, catalytic converter and engine computer. Also included may be hoses, belts, connectors and other emission-related assemblies. For full details on INFINITI California Vehicle Emission Control Warranties, view your INFINITI vehicle’s Warranty Information Booklet.
What is the limited warranty duration for Genuine INFINITI Accessories?
Genuine INFINITI Accessories are covered by INFINITI Limited Warranty on Genuine INFINITI Replacement Parts and Genuine INFINITI Accessories for the longer of either 12 months/12,000 miles (whichever occurs first) or the remaining period under the 4 year/60,000-mile (whichever occurs first) INFINITI New Vehicle Limited Warranty. Terms and conditions apply. View your Warranty Information Booklet for full details.
What’s 60-day Unlimited Mileage Guarantee?
(Can client clarify what this guarantee includes?)
Does INFINITI have seat manufacturers’ warranty?
(Can client clarify what this warranty includes?)
What is INFINITI’s seat belt limited warranty?
The INFINITI Seat Belt Limited Warranty covers any seat belt or related component, supplied by INFINITI for use on INFINITI vehicles, that fails to function properly during normal use within ten (10) years of the date the vehicle is delivered to the first retail buyer or put into service, whichever is earlier. Limited warranty repairs are free of charge for parts and labor. For full information on the INFINTI Seat Belt Limited Warranty, view your vehicle’s Warranty Information Booklet.
Does INFINITI have a rust warranty?
Corrosion coverage, included as part of INFINITI’s New Vehicle Limited Warranty, states that any body sheet metal panel supplied by INFINITI found to have developed perforation (rust through) due to corrosion in normal use is covered for 84 months, regardless of mileage, except for those items listed under “WHAT IS NOT COVERED” in your vehicle’s Warranty Information Booklet. No additional rust proofing applications are required. Perforation is a condition in which any body sheet metal panel has corroded from one surface to another. For full information on INFINTI Corrosion Coverage, view your vehicle’s Warranty Information Booklet.
What are INFINITI’s Extended Protection Plans?
INFINITI Extended Protection Plans are part of our Elite Protection Program®, offering extra peace of mind to our customers. Backed by INFINITI and designed exclusively for INFINITI owners, our Extended Protection Plan and Prepaid Maintenance Plan are available in a variety of coverage levels and time and mileage intervals, enabling you to customize a plan to suit your personal driving habits and length of ownership. Infiniti Elite® Assurance Products provide you with quality long-term protection and enhanced peace of mind. Visit the INFINITI Owner’s Extended Protection Plans page for full details on what we offer as part of the Elite Protection Program®.
What is INFINITI’s Elite Protection Program?
For extra peace of mind, you can choose from a full suite of INFINITI Elite® Assurance Products to protect your investment in new or preowned INFINITI vehicles, including: Extended Protection Plan, Prepaid Maintenance Plan, Tire & Wheel Protection Plan, Theft Protection Plan, Key Replacement Plan, and our bundled Platinum Protection Plan that provides Tire and Wheel Road Hazard Protection, Paintless Dent Repair Windshield Repair and Emergency Roadside Assistance. Backed by INFINITI and designed exclusively for INFINITI owners, our Extended Protection Plan and Prepaid Maintenance Plan are available in a variety of coverage levels and time and mileage intervals, enabling you to customize a plan to suit your personal driving habits and length of ownership. INFINITI Elite® Assurance Products provide you with quality long-term protection and enhanced peace of mind. Visit the INFINITI Owner’s Extended Protection Plans page for more details.
What repair services does VSC (Vehicle Service Contracts) cover?
The INFINITI Vehicle Service Contracts (VSC) includes the following benefits: One plan with two available deductibles; covers over 1,650 components Roadside Assistance Towing Trip Interruption Reunite Service Car Rental 0% Consumer Financing for 12- and 18-month terms; no qualification required Visit the INFINITI Owner’s Extended Protection Plans page for full details about INFINITI Vehicle Service Contracts.
Which INFINITI Extended Protection Plans cover leather seats repair?
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What’s INFINITI Ultimate Platinum Protection Plan?
INFINITI Ultimate Platinum Protection includes the following benefits: Tire & Wheel Road Hazard with Curb & Cosmetic Protection Key Replacement Protection Paintless Dent Repair Protection Windshield Repair Protection 24-hour Emergency Roadside Assistance Visit the INFINITI Owner’s Extended Protection Plans page for full details on the INFINITI Ultimate Platinum Protection plan.
Can I obtain tire insurance through INFINITI Extended Protection Plans?
Tire and Wheel Road Hazard Protection features in INFINITI’s Ultimate Platinum Protection and Platinum Protection plans. Visit the INFINITI Owner’s Extended Protection Plans page for full details.
What’s the coverage for tire and wheel under INFINITI Elite Protection Program?
Tire and Wheel Road Hazard Protection features in INFINITI’s Ultimate Platinum Protection and Platinum Protection plans. Visit the INFINITI Owner’s Extended Protection Plans page for full details.
Are flat tires covered under any INFINITI Extended Protection Plans?
As part of Tire and Wheel Protection in INFINITI’s Ultimate Platinum Protection and Platinum Protection plans, you will be reimbursed for the full amount of charges incurred for the repair of flat tires caused by road hazards. Visit the INFINITI Owner’s Extended Protection Plans page for full details.
What types of tire and rim insurance can I obtain through INFINITI Extended Protection Plans?
Tire and Wheel Protection, featured in INFINITI’s Ultimate Platinum Protection and Platinum Protection plans, includes the following benefits: Flat tire coverage Tire replacement Wheel/rim protection Cosmetic wheel repair Mounting, balancing and taxes Visit the INFINITI Owner’s Extended Protection Plans page for full details.
KEYS & REMOTE START
How do I start my INFINITI vehicle with a mechanical key?
Instructions to start the engine of your INFINITI vehicle are available in the ‘Starting and driving’ section of your Owner Manual. Visit Manuals & Guides to find information for your own INFINITI model.
How do I open the Intelligent Key fob?
To replace the battery in your INFINITI Intelligent Key fob: 1. Release the lock knob at the back of the Intelligent Key and remove the mechanical key. 2. Insert a flat-blade screwdriver wrapped with a cloth into the slit of the corner and twist it to separate the upper part from the lower part. 3. Replace the battery with a new one. Recommended battery: CR2032 or equivalent. Do not touch the internal circuit and electric terminals as it could cause a malfunction. Hold the battery by the edges. Holding the battery across the contact points will seriously deplete the storage capacity. Make sure that the + side faces the bottom of the case. 4. Align the tips of the upper and lower parts, and then push them together until it is securely closed. 5. Operate the buttons to check its operation. If you need any assistance for replacement, it is recommended you visit an INFINITI Retailer for this service. Visit the INFINITI Owner’s Manuals & Guides page to find full information in the Owner’s Manual for your INFINITI vehicle.
How do I replace my INFINITI Intelligent Key fob?
Contact your local INFINITI Retailer for more information on how to get a new INFINITI key. Visit our Retailer Locator for contact information.
How do I replace my Intelligent Key battery?
To replace the battery in your INFINITI Intelligent Key fob: 1. Release the lock knob at the back of the Intelligent Key and remove the mechanical key. 2. Insert a flat-blade screwdriver wrapped with a cloth into the slit of the corner and twist it to separate the upper part from the lower part. 3. Replace the battery with a new one. Recommended battery: CR2032 or equivalent. Do not touch the internal circuit and electric terminals as it could cause a malfunction. Hold the battery by the edges. Holding the battery across the contact points will seriously deplete the storage capacity. Make sure that the + side faces the bottom of the case. 4. Align the tips of the upper and lower parts, and then push them together until it is securely closed. 5. Operate the buttons to check its operation. If you need any assistance for replacement, it is recommended you visit an INFINITI Retailer for this service. Visit the INFINITI Owner’s Manuals & Guides page to find full information in the Owner’s Manual for your INFINITI vehicle.
How do I charge the key for my INFINITI?
The ‘Do-it-yourself’ section of your Owner’s Manual gives a full explanation of the steps involved in replacing the battery in your INFINITI Intelligent Key. Visit Manuals & Guides to find model-specific information for your INFINITI vehicle.
How do I program my INFINITI Intelligent Key?
Your vehicle can only be driven with the Intelligent Keys which are registered to your vehicle’s Intelligent Key system components and INFINITI Vehicle Immobilizer System components. As many as four Intelligent Keys can be registered and used with one vehicle. The new keys must be registered by an INFINITI Retailer prior to use with the Intelligent Key system and INFINITI Vehicle Immobilizer System of your vehicle. Since the registration process requires erasing all memory in the Intelligent Key components when registering new keys, be sure to take all Intelligent Keys that you have to the INFINITI Retailer.
TROUBLE-SHOOTING
How do I use the power liftgate feature?
To open, close or reverse the power liftgate, engage the P (Park) position. Also, the power liftgate will not operate if the battery voltage is low. Power Open: The power liftgate automatically moves from the fully closed position to the fully open position in approximately 5-8 seconds. The power open feature can be activated by the switch on the Intelligent Key, the instrument panel switch or the liftgate opener switch. A chime sounds to indicate the power open sequence has been started. When the vehicle is locked, the liftgate can be opened by the instrument panel switch, Intelligent Key and liftgate opener switch (with the Intelligent Key in liftgate operation range). The liftgate will individually unlock and open. Once the liftgate is closed, the vehicle will remain unlocked. To lock the liftgate, push the liftgate request switch (with the Intelligent Key in liftgate operation range) or press the ‘lock’ button on the Intelligent Key. To open the liftgate with the Intelligent Key, hold the button for 0.5 seconds. To open the liftgate with the instrument panel switch, hold the button for 0.5 seconds. To open the liftgate with the liftgate opener switch, the liftgate must be unlocked if the Intelligent Key is not in liftgate operation range. Power Close: The power liftgate automatically moves from the fully open position to the secondary position. When the liftgate reaches the secondary position, the cinching motor engages and pulls the liftgate to its primary latch position. Power close takes approximately 7 to 10 seconds. The power close feature can be activated by the switch on the Intelligent Key, the instrument panel and the liftgate close switch. A chime sounds to indicate the power close sequence has been started. If the liftgate opener switch is activated while the cinching motor is engaged, the cinching motor will disengage and release the latch and the liftgate will open. The Intelligent Key button must be held for 0.5 seconds before the liftgate closes. The liftgate close switch can only be used to close the liftgate if the power liftgate main switch is in the ON position. For full instructions, including visual assistance, consult your INFINITI vehicle Owner’s Manual, which is available on the Manuals & Guides page.
What is INFINITI’s Back-up Collision Intervention (BCI)?
With this available world’s first system, sensors on the sides and back of the INFINITI vehicle (if equipped) help alert the driver of a potential collision with a crossing vehicle or large stationary objects detected while backing up. Should the driver continue moving on a collision course, the brakes can automatically engage.
Why doesn’t INFINITI’s Back-up Collision Intervention (BCI) work in my vehicle?
If the BCI system malfunctions, it will turn off automatically, a chime will sound and the BCI system warning light (orange) will illuminate. Action to take: Stop the vehicle in a safe location, turn the engine off and restart the engine. If the warning light (orange) continues to illuminate, have the system checked. It is recommended that you visit an INFINITI Retailer for this service. SYSTEM MAINTENANCE The radar sensors and the sonar sensors for the BCI system are located near the rear bumper. Always keep the area near the radar sensors clean. The radar sensors may be blocked by temporary ambient conditions such as splashing water, mist or fog. The blocked condition may also be caused by objects such as ice, frost or dirt obstructing the radar sensors. Check for and remove objects obstructing the area around the radar sensors. Do not attach stickers (including transparent material), install accessories or apply additional paint near the radar sensors. Do not strike or damage the area around the radar sensors. It is recommended that you visit an INFINITI Retailer if the area around the radar sensors is damaged due to a collision. For full details, including visual assistance, consult your INFINITI vehicle Owner’s Manual, available on the Manuals & Guides page.
Where are the Intelligent Cruise Control indicators in my INFINITI?
This indicator, located on the vehicle information display, shows the cruise control system status. When cruise control is activated, a green circle will illuminate to indicate it is set. The vehicle information display will also display the speed the cruise control was set at. If you accelerate past the set speed, the speed will blink until you either cancel cruise control or go back to the set speed. If cruise control is on and canceled, the speed will be displayed to show the speed the vehicle will return to if the resume button is activated.
How does the passenger airbag sensor work in my INFINITI vehicle?
The front passenger seat is equipped with an occupant classification sensor (weight sensor) that turns the front passenger air bag OFF under some conditions. This sensor is only used in this seat. Failure to be properly seated and wearing the seat belt can increase the risk or severity of injury in an accident. For full details on the front passenger air bag and status light, consult the ‘Safety – Seats, seat belts and supplemental restraint system’ section of your INFINITI vehicle Owner’s Manual, available on the Manuals & Guides page.
How do I reset INFINITI tire maintenance alert?
If you need to reset the Tire Pressure Maintenance System (TPMS), it is recommended that you visit an INFINITI Retailer for this service. Click here to locate your closest INFINITI Retailer.
What does “VDC Off” mean in my INFINITI vehicle?
The Vehicle Dynamic Control (VDC) OFF indicator light comes on when the VDC OFF switch is pushed to off. This indicates the VDC has been turned off. Push the VDC OFF switch again or restart the engine and the system will be reactivated. For additional information, refer to “Vehicle Dynamic Control (VDC) system” in the “Starting and driving” section of your INFINITI Owner’s Manual. The VDC light also comes on when the ignition switch is placed in the ON position. The light will turn off after a period of time if the system is operational. If the light stays on or comes on along with the VDC OFF indicator light while you are driving, have the VDC system checked. It is recommended that you visit an INFINITI Retailer for this service. VDC should remain on unless freeing a vehicle from mud or snow.
ROADSIDE ASSISTANCE
What information do I need when I need to call in for road service?
The road service phone agent will ask you to confirm or provide the following pieces of information: Name Call back phone number – (this will also be used as a reference number) Vehicle Identification Number (VIN) Location of disablement Color of vehicle Exact current mileage Will you remain with the vehicle when the service provider arrives? For tow service – The name of the Retailer you wish to be towed to. For tow service - Will you be riding with the driver to the Retailer? Does the vehicle go into neutral gear?
What else does the road service agent need to know?
It would be important to mention any specific detail which could impact whether the correct service and equipment is being sent out the first time. Some examples are: - Is your vehicle blocking traffic? Customer safety is our #1 priority - This is important to note as the roadside agent may need to contact the police to have a tow provider move the vehicle quickly. - Is the vehicle in a parking structure? What is the clearance? Some tow trucks are unable to get into a parking garage with a low clearance. If the roadside agent knows the clearance, a smaller tow truck can be dispatched. - Is your vehicle located in a gated community? This is important as the service provider may not be able to drive into the community without a gate code. - If the vehicle doesn’t start, have you already performed a jump start? If a jumpstart has already been performed, another jumpstart may not be the correct service to dispatch. - Can the provider access your vehicle where it is positioned? Sometimes, the way a vehicle is positioned in a driveway, garage or parking lot is important. The service provider may need to have access to either side of the vehicle and front and back without obstruction. - Are there any additional people/pets with you that need to ride in the tow truck? Some service providers will be unable to accommodate more than two people in their tow truck and some will not take pets. It is important to let the roadside agent know this detail. - Does the vehicle have any aftermarket modifications made? (low to ground, wheelchair lift, etc.) If the vehicle is too low to the ground, special equipment is required. It is best to know this upfront to avoid a recall and redispatch of service. - Has your vehicle been in a collision? Collison recovery scenarios may require special equipment to be used. - Is your vehicle leaking any type of fluid? The service provider will need to know if the vehicle is leaking fluid and what type of fluid so that proper clean-up materials can be used.
What if the Retailer is closed by the time the service provider gets there?
The roadside agent and the service provider will know if the Retailer is closed. Most often, the Retailer has a lock box for dropping keys into. If this is the case, that Retailer can accept vehicles after hours. If the Retailer is closed and there is no lock box for keys, the vehicle may have to be stored on the service provider’s secure lot until the next business day.
Does my Retailer know my vehicle is coming in for service?
Upon dispatching a service provider, via fax or email, your Retailer receives notification that your vehicle is on the way.
What if my dispatch event is not covered because my coverage expired, or I want to go to a different Retailer which is not eligible?
In cases where the request exceeds the coverage, payment can be made via major credit card to secure service.
What if I believe the Service Provider has damaged my vehicle?
If you believe the Service Provider has damaged your vehicle while servicing it, follow these steps: Immediately take photos or videos of the damage. If possible, attempt to capture photos and videos prior to the service provider unloading the vehicle. If possible, make note of how the vehicle was towed in (non-flatbed, wheel lift, no straps, etc.). Call INFINITI Roadside Assistance and report the damage. The roadside agent will explain the process to you.
What if the damage has already been repaired and the claim has not been initiated?
It is best NOT to repair damage to the vehicle and then attempt to seek payment. To find the service provider liable for damage, INFINITI Roadside Assistance needs proof that the damage was caused by the service provider. The damage should not be repaired as that does not allow a full investigation and research of the claim.
How do I submit for reimbursement for a service I paid for?
If INFINITI Roadside Assistance did not secure service in a timely manner and you paid for service out of pocket, you can submit the receipt for reimbursement consideration. This would also apply for restricted roadway scenarios. A restricted roadway is managed by a state, municipal or highway authority. The managing authority has contracted with service providers to provide service on the roadway. Only the contracted service provider can perform service on the roadway. If you paid the Roadway Authority directly, you can submit the receipt for reimbursement consideration. Submit your claim in writing to: INFINITI Roadside Assistance Claims Department P.O. Box 9145 Medford, MA 02155 A letter requesting reimbursement must include the following: Date of the roadside assistance service Full VIN/Service Contract Number Vehicle Mileage Original receipts from Service Provider
How do I submit for Trip Interruption Reimbursement?
If your vehicle has become disabled due to a mechanical failure AND you are more than 100 miles from your home residence, you may qualify for Trip Interruption benefits. A Letter requesting reimbursement must include the following: Date of the roadside assistance service Full VIN/Service Contract Number/Policy Number/Membership Number Vehicle Mileage Original receipts from the Service Provider Repair Order from the Retailer or Repair Facility Itemized Receipts for Hotel, Alternate Transportation, Food, etc. Submit your claim in writing to: INFINITI Roadside Assistance Claims Department P.O. Box 9145 Medford, MA 02155
How long does it take for my reimbursement to be processed?
Reimbursements can take up to 6 weeks to process.
