Maintenance and Alerts

What You'll Need:

• MyINFINITI app installed
• Active INFINITI Owner Portal account
• Vehicle connected to your account

What You’ll Do:

• Open the MyINFINITI app
• Navigate to "Vehicle Health"
• Select "Maintenance"
• Choose "Set Maintenance Alerts"
• Customize your preferred notifications
• Save your settings

What You'll Need:

• Compatible INFINITI vehicle with INFINITI InTouch Services
• Vehicle in park position

What You’ll Do:

• Access "Settings" on your vehicle's display
• Select "Vehicle Maintenance"
• Choose “Maintenance Alerts"
• Set your preferred service intervals
• Enable notifications

Notes: For optimal maintenance tracking, regularly sync your vehicle, customize alerts for your preferred service items, and utilize both smartphone and in-vehicle systems for comprehensive coverage.

1. Login to the MyINFINITI App and locate “Vehicle Profile” under the Vehicle Menu.
2. On the Vehicle Profile page select “My Dealer” located under Vehicle Preferences.
3. The Vehicle Maintenance Data Sharing card is located at the bottom on the Dealer Details page.
4. Select the Vehicle Maintenance Data Sharing card to open the page to enable Data Sharing. Toggle on to enable.
5. Choose your preferred contact method(s) for how you wish to be contacted by your Dealer.

Note: Vehicle Maintenance Data Sharing is only available on select models. [[5745]]

The shared information may contain details such as: general location, vehicle identification number (VIN), model and model year, customer name, customer phone or email, MIL name with description (Oil pressure, Check Engine Light, ABS Warning, Brakes, Tire Pressure, and Airbag), and MIL date/time.

Yes, in order to share the Vehicle Maintenance Data with the Retailer, you MUST opt-in, as currently the default setting is opted-out. While it is entirely up to you to share your vehicle data with your preferred INFINITI Retailer, we would encourage you to opt-in to receive the benefits of this feature. If you choose not to opt-in, you will still receive notifications in the vehicle, via the MyINFINITI app and notifications as set in your preferences.

You may opt-out from sharing your vehicle data with your Retailer at any time. However, if there is a triggered MIL alert, the Retailer will still have access to the data for up to 90 days before it is removed from the Retailer Dashboard. It may take up to 2 hours to reflect this change.

You are able to change your Retailer at any time if you wish to share data with a different Retailer. They would need to opt-out from sharing with the current Retailer, before selecting the new Retailer. The previous Retailer will still have access to the data for up to 90 days before it is removed from the Retailer Dashboard. The newly selected Retailer will only receive any new triggered MIL data. It may take up to 2 hours to reflect this change.

Yes, you may opt-in at any time. However, if you opted-out and an MIL is triggered and decide to opt-in at that time, the Retailer will NOT be able to see that data. Only newly triggered MILs will be sent to the Retailer Connected Car Alerts Dashboard once they are opted-in. It may take up to 2 hours to reflect.

The Vehicle Maintenance Data in the Connected Car Alerts Dashboard is accessible to the Retailer for up to 90 days. The data will be deleted from the Dashboard after 90 days (with no ability to look up historical data).

This feature is available on select trims of INFINITI vehicles starting with model year 2020 and up.