Support & FAQs | INFINITI InTouch

Q: Can I try INFINITI InTouch before purchasing a vehicle?

Yes, visit any dealership to see how easy\u002Dto\u002Duse INFINITI InTouch really is. \n \n

Q: What is Remote Door Lock/Unlock?

Remote Door Lock\/Unlock allows you to remotely unlock or lock your INFINITI ’s doors through the MyINFINITI App or MyINFINITI Owner Portal from any location. If you forgot to lock your vehicle, or if you need to open it and don’t have the keys, you can send a remote request. The doors will automatically relock if a door has not been opened within a minute after a successful remote unlock request. \n \n In order for the Remote Door Lock\/Unlock command to be successful, your vehicle must meet the following criteria: \n \n \u002D Engine must be off. \n\u002D Doors must be closed. \n \n

Q: What is Remote Engine Start/Stop?

Remote Engine Start\/Stop allows you to remotely start or stop your vehicle through the MyINFINITI App or MyINFINITI Owner Portal. You can remotely start your vehicle before you leave home or work in advance to return it to a comfortable temperature. \n \nRemote Engine Start\/Stop is not available on all models. Remote Engine Start\/Stop may be subject to state or local regulations governing engine idling or noise in the location of your vehicle. It is your responsibility to use Remote Engine Start\/Stop safely and legally. Never leave the engine idling in the garage or other enclosed area. \n

INFINITI InTouch™ INFINITI InTouch™

Make the most of INFINITI InTouch and drive in luxury, mile after mile. Explore our FAQs for information on feature functionality and connectivity.

INFINITI InTouch

What is INFINITI InTouch?

INFINITI InTouch™ integrates navigation, convenience, security and entertainment into a dash-mounted state-of-the-art system. Depending on the model, year and trim, your vehicle may be equipped with INFINITI InTouch programs like INFINITI InTouch Services, INFINITI Navigation, SiriusXM Radio, Apple CarPlay, Android Auto™ and much more.

Can I try INFINITI InTouch before purchasing a vehicle?

Yes, visit any dealership to see how easy-to-use INFINITI InTouch really is.

What features will my INFINITI InTouch system include?

Since multiple INFINITI InTouch systems are available, features will differ. Please refer to the Package Availability section of the INFINITI InTouch website.

INFINITI InTouch Services

How do I get started using INFINITI InTouch Services?

If you purchased your vehicle new, you may have a complimentary trial available, but you will need to enroll to take advantage of that trial. It’s never been easier to get started. Just follow the steps below: 1. Just ask your retailer to enroll you. 2. Rather enroll on your own time? You can also find us on the app store. 3. Download the MyINFINITI App. 4. Or log in/register for a MyINFINITI Owner Portal Account.

What is INFINITI InTouch Services?

INFINITI InTouch™ Services is an innovative connected car solution that combines safety, service, and infotainment into a complete package.

What services are included in the INFINITI InTouch™ Services package?

To view a full list of features, visit the Package Availability page for more information.

What is My Car Finder and how can I access it?

My Car Finder helps you find your parked INFINITI vehicle remotely. The device communicates through a celluar network. Connection and signal strength may vary and be limited by location. To access My Car Finder, log in to the MyINFINITI App or MyINFINITI Owner Portal. Your vehicle's GPS location will appear on the MyINFINITI App and Owner Portal map.

Will I be notified if remote commands are successful or unsuccessful?

You can be notified of the success or failure of Remote commands if you have downloaded the MyINFINITI app and have enabled push notifications. You will also be shown the status of the command within the mobile app. If you have not started your vehicle's engine in the last 14 days, you will need to start your engine with the INFINITI Intelligent key before your vehicle will initiate Remote Engine Start/Stop commands.

What is Remote Door Lock/Unlock?

Remote Door Lock/Unlock allows you to remotely unlock or lock your INFINITI ’s doors through the MyINFINITI App or MyINFINITI Owner Portal from any location. If you forgot to lock your vehicle, or if you need to open it and don’t have the keys, you can send a remote request. The doors will automatically relock if a door has not been opened within a minute after a successful remote unlock request. In order for the Remote Door Lock/Unlock command to be successful, your vehicle must meet the following criteria: - Engine must be off. - Doors must be closed.

What is Remote Engine Start/Stop?

Remote Engine Start/Stop allows you to remotely start or stop your vehicle through the MyINFINITI App or MyINFINITI Owner Portal. You can remotely start your vehicle before you leave home or work in advance to return it to a comfortable temperature. Remote Engine Start/Stop is not available on all models. Remote Engine Start/Stop may be subject to state or local regulations governing engine idling or noise in the location of your vehicle. It is your responsibility to use Remote Engine Start/Stop safely and legally. Never leave the engine idling in the garage or other enclosed area.

How does Remote Engine Start/Stop work?

When you start your vehicle with Remote Engine Start the engine will run for 10 minutes. After sending two Remote Engine Start commands from the MyINFINITI App or Owner Portal or if you have not started your vehicle's engine in the last 14 days, you will need to start your engine with the INFINITI Intelligent Key before sending additional Remote Engine Start commands. The device communicates through a cellular network. Connection and signal strength may vary and be limited by location. If you have not started your vehicle's engine in the last 14 days, you will need to start your engine with the INFINITI Intelligent Key before sending additional Remote Engine Start commands. The following conditions must be met for your vehicle to be started remotely: - Vehicle doors must be closed and locked. - Hood must be closed. - Windows up. - Transmission must be in 'Park'. - INFINITI Intelligent key must be outside of the vehicle. - Brake pedal cannot be depressed. Service not available on all models. Remote Engine Start/Stop may be subject to state or local regulations governing engine idling or noise in the location of your vehicle. It is your responsibility to use Remote Engine Start/Stop safely and legally.

Can I cancel a Remote Engine Start/Stop command?

Yes, you can cancel a Remote Engine Start command once the engine has started. To send a cancel command, simply open the MyINFINITI app or Owner Portal to send a Remote Engine Stop command. Remote Engine Start/Stop is not available on all models. Remote Engine Start/Stop may be subject to state or local regulations governing engine idling or noise in the location of your vehicle. It is your responsibility to use Remote Engine Start/Stop safely and legally.

What is Remote Horn and Lights?

Remote Horn and Lights allows you to remotely flash the headlights and sound the horn for approximately 15 seconds on your INFINITI. It is most often used to help you locate your vehicle. There is an option to just use the flash lights mode. For a more discrete option, you can just flash the lights. In order for the Remote Horn & Lights command to be successful, your vehicle's engine must be off. Remote Horn & Lights may be subject to state or local regulations governing noise in the location of your vehicle.

I already have an account for the MyINFINITI Owner Portal. How do I add my vehicle to My Garage?

To add your INFINITI to an existing Owner Portal account via My Garage, you will need to have your VIN available. You can also add a vehicle to My Garage by logging in to the INFINITI InTouch Services app using your existing Owner Portal account credentials.

How can I access INFINITI InTouch Services online from the MyINFINITI Owner Portal?

Can I change the email I used to sign up for my MyINFINITI Owner Portal account?

Yes, you can change the your email address for your MyINFINITI Owner Portal account/settings by clicking "Personal Details" and selecting "Update my Email ID/User ID". "View Profile" from the MyINFINITI dashboard, then click the edit pencil icon next to "YOUR EMAIL ADDRESS". Please note, updating your MyINFINITI Owner Portal email will not automatically update the email used for INFINITI InTouch Services communications. To update your email and contact preferences, click the INFINITI InTouch Services tab in the Owner Portal. Click on Profile and update your email address under Account Information and Notification Preferences.

Can I receive push notifications for the INFINITI InTouch Services features on my compatible smartphone?

To enable push notifications on your device, download the MyINFINITI app. If you have the MyINFINITI app and are not receiving notifications, please check your device settings.

What are the features, pricing and packages and services included with INFINITI InTouch Services?

Feature availability depends on model/trim. To view a full list of features, visit Package Availability for more information.

What forms of payment are accepted for INFINITI InTouch Services subscription?

A payment card is required for INFINITI InTouch Services subscription after the end of your trial period. The following payment cards are accepted: - Visa® - MasterCard® - American Express® - Discover® - JCB - Diners Club

Where is INFINITI InTouch Services available?

INFINITI InTouch Services is available in the fifty United States for US subscribers.

Is a credit card required for the INFINITI InTouch Services trial?

Credit card information is not required to activate your trial offer. After your trial expires, a paid subscription is required to continue services.

Which INFINITI models come equipped with the INFINITI InTouch Services?

Please see Package Availability.

How do I download the MyINFINITI app?

The MyINFINITI app is available on Google Play and the App store for download to your mobile device.

What is INFINITI InTouch Services?

The INFINITI InTouch Services provides a suite of safety, security and convenience features and can keep you connected to your INFINITI vehicle through your compatible smartphone, smartwatch, computer or smart speaker. INFINITI InTouch Services can provide assitance in emergency situations, allow you to remotely control vehicle functions, and monitor how it is being driven. *The feature availability depends on model/trim.

Where can I find the INFINITI InTouch Services privacy policy?

Please visit Privacy Policy, http://www.infinitiusa.com/privacy.

What is Connected Search and how do I access it?

Connected Search is a feature you can use from your INFINITI Navigation System to search for nearby places using the Internet. Connected Search will return Points of Interest results based on your search term and vehicle’s current GPS location. You can access Connected Search from the INFINITI menu.

What is Destination Send to Car and how do I access it?

Destination Send to Car is accessed from the MyINFINITI app or Owner Portal. You can search for various Points of Interest and access them in your vehicle. Once sent, you will need to sync your navigation system feed through the MyINFINITI app Menu to download your destination. *The feature availability depends on model/trim.

What is Google Maps send-to-car feature?

If available, Google Send to Car enables you to search for Points of Interest on the Google Maps website and send them directly to your INFINITI Navigation System. Once sent, you will need to sync your navigation system feed through the INFINITI InTouch Services Menu to download your destination. Google Send to Car is not available on all models. Google Send to Car may require subscription consent to activate. Certain services, including Google Send to Car, are provided by independent companies not within INFINITI 's or its corporate parents’ control. Terms of INFINITI InTouch Services Subscription Agreement apply. *The feature availability depends on model/trim.

What is Journey Planner and how do I access it?

Journey Planner allows you to plan road trips in advance before you leave home. Using the INFINITI Owner Portal, click the INFINITI InTouch Services link and select the Destinations tab. Enter your starting point and end destination, plus up to four waypoints you’d like to visit along the way. Journey Planner will determine your route, calculate driving distance and time, and access your Journey seamlessly in you vehicle. send your named Journey seamlessly to the INFINITI Navigation System. Once sent, you will need to sync your navigation system feed through the INFINITI InTouch Services Menu to download your journey.

What is My Schedule and how do I access it?

If available, My Schedule allows you to see your Google Calendar events in your vehicle. Sync your Google Calendar on the INFINITI Owner Portal, and you'll be able to see your schedule on your INFINITI display, or have your vehicle read your appointments out loud. Include an address in calendar, and you can set it as your destination. To set up My Schedule, access the INFINITI InTouch Services via the Owner Portal. From the home screen, set up your calendar by selecting the Google Account that you want to use, log in and allow sharing. You can then sync your personal Google Calendar with your vehicle.

How can I use My Schedule (Google Calendar) to navigate to appointment locations?

In order to navigate to the location of your appointment, you must enter the street address in the "Location" field when creating a new Google Calendar event. If available in your Vehicle, use of this Service is subject to any applicable Google Calendar terms and conditions. You may access these terms and conditions via your Google Calendar Account. The email address associated with your Services Account must match the email address associated with your Google Calendar for this feature to function. Terms of INFINITI InTouch Services Subscription Agreement apply. Google Calendar is not available on all models.

My Schedule (Google Calendar) is no longer updating in my vehicle - what can I do?

You may need to refresh your Google Calendar by logging out back into your Google Account from your web browser.

What is Alarm Notification?

Alarm Notification will notify you if your INFINITI 's factory installed alarm has been triggered. This is especially useful when you are out of the alarm’s audible range. If you have selected to receive Alarm Notifications, an alert is sent via your preferred notification method; email, text message and/or push.

What is Curfew Alert?

Curfew Alert allows you to establish and monitor the time and day when your INFINITI is driven. If your INFINITI is driven outside the scheduled periods of time, an alert is sent via your preferred notification method; email, text message and/or push. Curfew Alert can be established via the MyINFINITI app or MyINFINITI Owner Portal. To use Curfew Alerts name your alert, select the applicable days of the week and set the start and end times. You may set two Curfew Alerts at a time. You can set your preferences to display a notification pop-up in the vehicle itself, to remind your secondary driver when the vehicle is driven outside the permitted curfew.

Once a Curfew Alert is triggered will the vehicle operation change in any way?

No. The vehicle will not be immobilized or limited in any way.

What is a Drive Zone Alert?

Drive Zone Alert helps you monitor your INFINITI when someone else is behind the wheel. Set a geographical driving Drive Zone on the InTouch™ Services app or Owner Portal to recieve an alert if your INFINITI arrives or departs your set Drive Zone. To use Drive Zone Alert, select an address, enter the desired radius of the Drive Zone, and choose to set arrival, departure, or both. Up to 10 active Drive Zone Alerts can be saved and you have the option to name each zone. If your INFINITI crosses a Drive Zone while active, an alert is sent via your preferred notification method; email, text message and/or push. You can set your preferences to display a notification pop-up in the vehicle itself to remind your secondary driver when they have arrived or departed the authorized zone.

Once a Drive Zone Alert is triggered will the vehicle operation change in any way?

No. The vehicle will not be immobilized or limited in any way.

What are Maintenance Alerts?

The Maintenance Alert notifies you when a Malfunction Indicator Light (MIL) is triggered and an alert is sent via your preferred notification method; email, text message and/or push. These alerts are posted on the MyINFINITI Owner Portal, and made available to you in your INFINITI through both text display and audio alerts.

What is a Max Speed Alert?

Stay informed on how fast your INFINITI is driven even when you're not behind the wheel. Set a speed threshold on the MyINFINITI App or Owner Portal and you'll receive an alert if your vehicle exceeds it. If the maximum speed is breached, an alert is sent via your preferred notification method; email, text message and/or push. You can also set your preferences to display a notification pop-up in the vehicle itself to remind your secondary driver when they have exceeded the established speed limit. The Max Speed Alert setting is created by you and does not take into account established speed limits.

What is a Scheduled Maintenance Notification?

In the Vehicle Health Report you will receive a Scheduled Maintenance Notification to let you know whenever your vehicle is due for service.

What is Valet Alert?

Valet Alert allows you to monitor your INFINITI after you hand over your keys. If the vehicle leaves the preset radius, an alert is sent via your preferred notification method: email, text message and/or push. You can manage the Valet Alert feature on the MyINFINITI app or MyINFINITI Owner Portal.

Once a Valet Alert is triggered will the vehicle operation change in any way?

No. The vehicle will not be immobilized or limited in any way.

Will the occupant of my vehicle be aware if they have breached the Valet boundary?

There is no notification within the vehicle. Only those drivers who have been set to receive notifications will be alerted.

What is a Vehicle Health Report?

The Vehicle Health Report provides you with a monthly performance evaluation and any recent malfunction alerts triggered by your INFINITI. You can review the detailed report on the MyINFINITI app or MyINFINITI Owner Portal.

How do I access the INFINITI InTouch Services menu from my vehicle display?

Accessing the INFINITI InTouch Services menu varies by model. It will be on your Home screen, or you will need to select the Info button or the Apps button.

How do I rearrange the apps displayed on my vehicle's touch screen?

Hold and drag the icon to the desired location, similar to how you would rearrange icons on your smartphone.

Do I need a smartphone to be able to use INFINITI InTouch Services?

You can access all of the INFINITI InTouch Services features through the INFINITI Owner Portal. However, downloading the MyINFINITI app is recommended for easy access to the safety, security and convenience features included in your package.

Are there limits to the number of times I can use INFINITI InTouch Services?

You can access INFINITI InTouch Services from your vehicle, computer or mobile device 24 hours a day, seven days a week with no limits on the number of times or amount of features used (based on the features available in your package subscription). Service limitations and Terms of INFINITI InTouch Services Subscription Agreement apply.

What type of connection does INFINITI InTouch Services use?

INFINITI InTouch Services uses a telematics control unit that is embedded in the vehicle, connecting to a compatiable cellular network to access the suite of services. The Services work using wireless communication networks and the Global Positioning System ("GPS") satellite network. Not all INFINITI InTouch Services are available everywhere, particularly in remote or enclosed areas. The area in which you are driving may affect the service that we can provide to you, including but not limited to routing and GPS services like our ability to determine your Vehicle's precise location.

How does Automatic Collision Notification work?

Automatic Collision Notification triggers a connection from the car to the INFINITI InTouch Services Emergency Response Center when the vehicle has been involved in a collision event and/or if the airbags have deployed. A specially trained Response Specialist will assist in the dispatch of emergency services to the vehicle if requested, or if the occupant is unresponsive. The Response Specialist will remain on the line with the occupant of the vehicle until assistance arrives and can also notify the emergency contact on file. Automatic Collision Notification is dependent on an operational device in the vehicle, and GPS and cellular coverage.[[5506]]

What is Emergency Call?

If you find yourself in a dangerous situation or in need of emergency services, you can push the "SOS" button in your vehicle to connect to a INFINITI InTouch Services Response Specialist who will assist in the dispatch of emergency services to your vehicle's location. Emergency Call is dependent on an operational device in the vehicle, and GPS and cellular coverage. [[5506]]

How do I request Roadside Assistance?

If you need Roadside Assistance, just touch the headset icon on your INFINITI display to access the voice menu, and say the words “Roadside Assistance”. You’ll be connected to a Response Specialist who can assist with dispatching third-party services to your location. You can also easily contact Roadside Assistance using the MyINFINITI App. Roadside Assistance is dependent on an operational device in the vehicle, and GPS and cellular coverage.

How does Stolen Vehicle Locator work?

Using sophisticated technology, the Stolen Vehicle Locator feature can help pinpoint your vehicle's location and assist police in recovering it, in the unfortunate event that it is ever stolen. In the event your INFINITI is stolen, you will need to first alert the local police and file a stolen vehicle police report. Next, call INFINITI InTouch Services at 1-844-711-8100 with the police report number and request that the Stolen Vehicle Locator service be initiated on your vehicle. For your safety, when your vehicle has been located, the location will only be reported to law enforcement. You can contact INFINITI InTouch Services to check the status of an existing Stolen Vehicle Locator request, request an extension, or initiate a new request. INFINITI InTouch Services will cease tracking after 14 days, or as soon as the vehicle location is known. Vehicles that have been reported stolen cannot be accessed through the MyINFINITI App or MyINFINITI Owner Portal. When the vehicle's location is known, INFINITI InTouch Services will contact the law enforcement agency in the jurisdication where the vehicle has been located and advise authorities of its location. Your contact information will be provided to the law enforcement agency so that you can be notified after the vehicle has been successfully recovered. You can contact the local police at any time to check on the status of the stolen vehicle report.

Why are some of the INFINITI InTouch Services functions limited while driving?

Driver distraction regulations may cause certain functions to be unavailable while driving. For example, keyboard entry is only available when the vehicle is stationary.

Can I type while driving?

No, the keyboard is locked out while driving for your safety. However, you can use voice response and customizable preset responses.

Where can I find the INFINITI InTouch Services® Terms & Conditions?

Please review the Terms & Conditions.

Apple CarPlay®

I have a question about Apple CarPlay. How can I learn more?

View Apple CarPlay FAQs and detailed information.

Android Auto™

I have a question about Android Auto™ . How can I learn more?

View Android Auto™ FAQs and detailed information.

Bluetooth

I have a question about Bluetooth. How can I learn more?

View Bluetooth FAQs and detailed information.

SiriusXM®

I have a question about SiriusXM. How can I learn more?

View SiriusXM FAQs and detailed information.

INFINITI InTouch with In-Vehicle Data & Wi-Fi

I have a question about INFINITI InTouch with In-Vehicle Data & Wi-Fi. How can I learn more?

View INFINITI InTouch with In-Vehicle Data & Wi-Fi FAQs and detailed information.

Navigation

I have a question about Navigation features. How can I learn more?

View Navigation FAQs and detailed information.

Over the Air

I have a question about over the air updates. How can I learn more?

View Over the Air Update Capability FAQs and detailed information.

Privacy

What customer information or data is collected and shared with service providers or other companies?

Please refer to our Privacy Policy here.

How do I opt out of marketing communications and promotions from INFINITI?

Click HERE to unsubscribe.

Where can I find INFINITI's privacy policy?

Please visit www.infinitiusa.com/privacy.html

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If you have additional questions regarding any of the INFINITI InTouch product suites, accessing your INFINITI Owner Portal Account or about the MyINFINITI App, we’d like to help.

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