INFINITI INTOUCH®

INFORMATION

Feature availability is dependent on vehicle model year, model, trim level, packaging and options. See https://www.infinitiusa.com/intouch/packages.html  for details. Only use features and connected devices when safe and legal to do so.  For important safety information, system limitations, and additional operating and feature information, see INFINITI InTouch® owner’s manual or you dealer.  

 

 

Services and features may require compatible cellular network provided by independent companies not within INFINITI or its partners’ or agents’ control. Cellular network signal strength may vary and may not be available in all areas or at all times. Cellular network not available in Guam, Puerto Rico, U.S. Virgin Islands, Saipan or American Samoa. Services and features will not function if cellular network is unavailable or restricted, or when the wireless carrier ceases supporting the network with which the system in your vehicle is compatible. Because INFINITI does not operate or control the cellular networks, INFINITI is not responsible for providing you with continued access to features when the cellular network is no longer available, and  is not responsible for associated costs or other third party changes that may be required for continued operation due to cellular network unavailability, restriction, or termination (including equipment replacements/upgrades, if available, or roaming charges on alternative networks). 

 

 

INFINITI INTOUCH SERVICES (APPLIES TO VEHICLES SO EQUIPPED): Enrollment, owner consent, personal identification number (PIN), and subscription agreement may be required to receive full suite of features and services. Trial included with, and trial period begins on date of, new INFINITI vehicle purchase or lease from dealer stock. Consumer activation of INFINITI InTouch® Services package required. Trial periods (if applicable), fees, feature availability, and programming are subject to change or early termination at any time without notice. Subscriptions governed by service provider’s subscription agreement, terms and conditions and privacy statements available at service provider’s website. Text rates or data usage may apply.

 


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Please follow these instructions to disable connected vehicle services in your vehicle.

On your respective vehicle, the driver can disconnect connected services while in the vehicle by doing the following while the vehicle is “On” and in “Park”.

 

Turn Vehicle Data Sharing to “Off” in System settings

 

INFINITI vehicle settings Icon
  1. Touch settings on the Launch Bar.
  2. If [Settings] is not displayed on the Launch Bar on the screen currently displayed, push  <MENU> on the INFINITI controller or touch [MENU] on the Launch Bar to switch to the HOME MENU screen where [Settings] is available. 
  3. Touch [InTouch Services] 
  4. Touch Vehicle Data Sharing and set the Toggle to ‘Off’ to disconnect data sharing 
  5. Touch Vehicle Data Transmission Setting and set the Toggle to ‘Off’ to disconnect connected services.  Note: Other data services may be affected (Premium Traffic, etc.)

 

Available menus and setting items may vary depending on models, specifications and software versions.


CONTACT INFORMATION

If you have additional questions regarding any of the INFINITI InTouch product suites, we'd like to help. Explore the FAQs on the INFINITI InTouch support page or contact us by using one of the convenient methods below.

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LIVE CHAT

Chat in real-time with an INFINITI InTouch Specialist, Monday through Saturday, 7:00 AM to 9:00 PM Central Time. 

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EMAIL US

Email your INFINITI InTouch questions to our team of Specialists.
                                                                         

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CALL US

Call our INFINITI InTouch Specialists toll-free, Monday through Saturday, 7:00 AM to 9:00 PM Central Time.