INFINITI INTOUCH™ SERVICES

Emergency Features

Explore the emergency features that help give you peace of mind, even when the unexpected happens. Navigate critical situations on and off the road with confidence. [[5550]]

Help when you need it most

Help is just a call away. If you find yourself in danger, push the SOS button in your vehicle to quickly call a live 24/7 Response Specialist. Subscription required. [[5550]]

Every second counts in an emergency. If your vehicle is involved in a collision, Automatic Collision Notification will connect you to a live Response Specialist who can contact emergency services, if needed, and stay on the line with you until help arrives. Subscription required. [[5550]]

Using the icon on your INFINITI vehicle display, you can easily connect with a Response Specialist who can dispatch towing or other third-party services to your location. Subscription required. [[5550]]

Alarm Notification

Get notified in real-time if your INFINITI's vehicle alarm is triggered. Just select your notification preference from the MyINFINITI app and you'll receive an email, text, or push notification when your alarm goes off. [[5550]]

Which INFINITI vehicles have emergency features?

Visit the Package Availability page to find out which vehicles are equipped with emergency features.

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Related Features

Explore similar features to make the most of your drive.

Valet Alert

Receive an alert if your vehicle moves outside a set radius when you leave your keys with a parking attendant. [[5506]]

Max Speed Alert

Get an alert if your INFINITI vehicle is driven faster than the speed threshold you set. [[5550]]

Stolen Vehicle Locator

Pinpoint your vehicle's location via GPS and help police recover it, if it is ever stolen. [[5550]]

FREQUENTLY ASKED QUESTIONS

Questions about emergency features?

Explore frequently asked questions about emergency features.

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How do I request Roadside Assistance?

If you need Roadside Assistance, just touch the headset icon on your INFINITI vehicle display to access the voice menu, and say the words “Roadside Assistance.” You’ll be connected to a Response Specialist who can assist with dispatching third-party services to your location. You can also contact Roadside Assistance using the MyINFINITI app.

Roadside Assistance is dependent on an operational device in the vehicle, and GPS and cellular coverage.

How does Automatic Collision Notification work?

Automatic Collision Notification triggers a connection from the car to the INFINITI InTouch Emergency Response Center when the vehicle has been involved in a collision event. A specially trained Response Specialist will assist in the dispatch of emergency services to the vehicle if requested, or if the occupant is unresponsive. The Response Specialist will remain on the line with the occupant of the vehicle until assistance arrives and can also notify the emergency contact on file.

Automatic Collision Notification is dependent on if there is an operational device in the vehicle, GPS and cellular coverage.

Check available technology

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MYINFINITI APP

Your car, on the go

Stay connected to your vehicle. Get a suite of digital alerts and remote services with the MyINFINITI app—your direct link to personal security, convenience and confidence. [[5550]]

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Contact us

If you have additional questions regarding any of the INFINITI InTouch product suites, accessing your INFINITI Owner Portal Account or about the MyINFINITI App, we’d like to help.

Support is available Monday through Friday, 8:00 AM to 7:00 PM CST.

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