Need Assistance?

Learn more about how to connect to Bluetooth or to see what features are included with your Bluetooth Hands-free Phone System.


Available On

Discover the full list of features on each available INFINITI InTouch system. View System Availability & Compare to get the functionality that matters most to you.


Customer Questions

Visit our FAQs for any questions, queries or concerns you might have regarding INFINITI InTouch, subscription options and more.

  1. Why can't I hear the other end of my call?

    Can't hear the other person on the line? These tips can help make sure you have a clear two-way conversation.

    Turn up the volume.
    Make sure you don't have a headphone plugged into your device.
    Make sure your phone is not on mute.
    Make sure the noise inside your vehicle is kept to a minimum (e.g., turn off radio, air conditioning).
    Restart your phone call.
    Restart your device and vehicle.
    Turn off Bluetooth (if on), then turn it on again. 
    Remove the pairing on your device and vehicle, then pair them again.

    If you're still having trouble, check your vehicle owner's manual for more information or contact us. 

  2. What do I do if my phone call quality is poor?

    Is your phone call hard to hear due to static or background noise? Check out these tips to improve your conversations.

    Place your device close to the package to maximize signal strength.
    Make sure your device is fully charged as low battery level might impact the connection.
    Turn off Bluetooth on other devices to avoid interference.
    Disable Wi-Fi.

    If you're still having trouble, check your vehicle owner's manual for more information or contact us. 

  3. What do I do if the audio is echoing?

    Does your phone call repeat itself due to echoing? Try these tips so you only have to hear it once.

    Restart your phone call.
    Place your device close to the package to maximize signal strength.
    Make sure your device is fully charged as low battery level might impact the connection.
    Connect your device via AUX or USB cable.
    Turn off Bluetooth on other devices to avoid interference.

    If you're still having trouble, check your phone owner's manual for more information. 

  4. Why can't I stream music?

    Can't stream music in your car? These tips can help you play your tunes.

    Restart your device and vehicle.
    Turn off Bluetooth (if on), then turn it on again.
    Remove the pairing on your device and vehicle, then pair them again.

    If you're still having trouble, check your vehicle owner's manual or contact us.

  5. Why does my system autoplay media from my device?

    Does your system autoplay media on your device? Turn off your phone as the audio source.
    If you're still having trouble, check your phone owner's manual or contact us.


Contact Information

If you have additional questions regarding any of the INFINITI InTouch product suites, we'd like to help. Explore the FAQs on the INFINITI InTouch support page or contact us by using one of the convenient methods below.

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Live Chat

Chat in real-time with an INFINITI InTouch Specialist, Monday through Saturday, 7:00 AM to 9:00 PM Central Time.

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Email Us

Email your INFINITI InTouch questions to our team of Specialists.

 

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Call US

Call our INFINITI InTouch Specialists toll-free, Monday through Saturday, 7:00 AM to 9:00 PM Central Time.