Remote Start/Stop Engine Video

Available On

Discover the full list of features on each available INFINITI InTouch system. View System Availability & Compare to get the functionality that matters most to you – including the remote features of INFINITI InTouch Services (if applicable).


Customer Questions

Visit our FAQs for any questions, queries or concerns you might have regarding INFINITI InTouch, subscription options and more.

  1. How do I get Started Using INFINITI InTouch Services?

    If you purchased your vehicle new, you may have a complimentary trial available, but you will need to enroll to take advantage of that trial. It’s never been easier to get started, just follow the steps below.

    1. Just ask your retailer to enroll you.
    2. Rather enroll on your own time? You can also find us on the app store.
    3. Download the INFINITI InTouch Services App.
    4. Or log in/register for a MyINFINITI Owner Portal Account.

  2. What is INFINITI InTouch™ Services?

    INFINITI InTouch™ Services is an innovative connected car solution that combines safety, service, and infotainment into a complete package.

  3. What services are included in the INFINITI InTouch™ Services package?

    To view a full list of features, visit the System & Availability page for more information.

    > System Availability & Compare

  4. What is Remote Engine Start/Stop?

    Remote Engine Start/Stop allows you to remotely start or stop your vehicle through the INFINITI InTouch Services app or MyINFINITI Owners Portal. You can remotely start your vehicle before you leave home or work in advance to return it to a comfortable temperature.

    Remote Engine Start/Stop is not available on all models. Remote Engine Start/Stop may be subject to state or local regulations governing engine idling or noise in the location of your vehicle. It is your responsibility to use Remote Engine Start/Stop safely and legally. Never leave the engine idling in the garage or other enclosed area.

    As an added security measure, A PIN is required before Remote Engine Start/Stop feature can be used on the INFINITI InTouch Services app or Owners Portal. Please secure your PIN appropriately and do not share it.

  5. How does Remote Engine Start/Stop work?

    When you start your vehicle with Remote Engine Start the engine will run for 10 minutes. After sending two Remote Engine Start commands from the INFINITI InTouch Services app or Owners Portal or if you have not started your vehicle's engine in the last 14 days, you will need to start your engine with the INFINITI Intelligent Key before sending additional Remote Engine Start commands.

    The device communicates through a cellular network. Connection and signal strength may vary and be limited by location.

    If you have not started your vehicle's engine in the last 14 days, you will need to start your engine with the INFINITI Intelligent Key before sending additional Remote Engine Start commands.

    The following conditions must be met for your vehicle to be started remotely:
    - Vehicle doors must be closed and locked.
    - Hood must be closed.
    - Windows up.
    - Transmission must be in 'Park'.
    - INFINITI Intelligent key must be outside of the vehicle.
    - Brake pedal cannot be depressed.

    Service not available on all models. Remote Engine Start/Stop may be subject to state or local regulations governing engine idling or noise in the location of your vehicle. It is your responsibility to use Remote Engine Start/Stop safely and legally. 


Contact Information

If you have additional questions regarding any of the INFINITI InTouch product suites, we'd like to help. Explore the FAQs on the INFINITI InTouch support page or contact us by using one of the convenient methods below.

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Live Chat

Chat in real-time with an INFINITI InTouch Specialist, Monday through Saturday, 7:00 AM to 9:00 PM Central Time.

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Email Us

Email your INFINITI InTouch questions to our team of Specialists.

 

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Call US

Call our INFINITI InTouch Specialists toll-free, Monday through Saturday, 7:00 AM to 9:00 PM Central Time.