Benefits

Notification Triggers

Notifications can be triggered by any of the following sub-system malfunctions: low battery, low tire or oil pressure, brake, airbag or engine issues. When a notification is received, INFINITI InTouch™ Services will include recommendations on how to follow up on each alert.

Notification Preferences

On the MyINFINITI Owner Portal or smartphone app, select whether you want to be notified by email, text, push notification, or in-vehicle message when an alert is triggered.


Available On

Discover the full list of features on each available INFINITI InTouch system. View System Availability & Compare to get the functionality that matters most to you – including the remote features of INFINITI InTouch Services (if applicable).


Customer Questions

Visit our FAQs for any questions, queries or concerns you might have regarding INFINITI InTouch, subscription options and more.

  1. How do I get Started Using INFINITI InTouch Services?

    If you purchased your vehicle new, you may have a complimentary trial available, but you will need to enroll to take advantage of that trial. It’s never been easier to get started, just follow the steps below.

    1. Just ask your retailer to enroll you.
    2. Rather enroll on your own time? You can also find us on the app store.
    3. Download the INFINITI InTouch Services App.
    4. Or log in/register for a MyINFINITI Owner Portal Account.

  2. What is INFINITI InTouch™ Services?

    INFINITI InTouch™ Services is an innovative connected car solution that combines safety, service, and infotainment into a complete package.

  3. What services are included in the INFINITI InTouch™ Services package?

    To view a full list of features, visit the System & Availability page for more information.

    > System Availability & Compare

  4. What are Maintenance Alerts?

    The Maintenance Alert notifies you when a Malfunction Indicator Light (MIL) is triggered and an alert is sent via your preferred notification method; email, text message and/or push.

    These alerts are posted on the MyINFINITI Owners Portal, and made available to you in your INFINITI through both text display and audio alerts. 


Contact Information

If you have additional questions regarding any of the INFINITI InTouch product suites, we'd like to help. Explore the FAQs on the INFINITI InTouch support page or contact us by using one of the convenient methods below.

Chat Icon

Live Chat

Chat in real-time with an INFINITI InTouch Specialist, Monday through Saturday, 7:00 AM to 9:00 PM Central Time.

Email Icon

Email Us

Email your INFINITI InTouch questions to our team of Specialists.

 

Phone Icon

Call US

Call our INFINITI InTouch Specialists toll-free, Monday through Saturday, 7:00 AM to 9:00 PM Central Time.