Remote Access to Vehicle via the Amazon Alexa Skill

INFINITI InTouch Services

Control your INFINITI by performing remote commands from the comfort of your own home. Enjoy the luxury of connected convenience by using Amazon Alexa to lock your vehicle, turn off your lights, and much more.

INFINITI InTouch Services is available on the following models with remote command features:

2020

QX60

2019

Q50, Q70, QX50, QX60, QX80

2018

Q50, Q60, Q70, QX60, QX80

2017

Q50, Q60, QX60

2016

Q50

How To Use Amazon Alexa

This service requires an active subscription to INFINITI InTouch Services [[2445]] – available through during a four-year included trial following a new INFINITI purchase/lease [[2445]]. As an added security measure, a PIN is required before the Remote Door Lock/Unlock and Remote Engine Start/Stop features can be used. This PIN is established when enrolling in INFINITI InTouch Services. If you have not yet enrolled in INFINITI InTouch Services or need to reset your PIN, download the INFINITI InTouch Services app or visit the MyINFINITI Owner Portal.

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Before first use, you must link your MyINFINITI Owner Portal account with your Alexa-enabled device. For more information on enabling the INFINITI InTouch Services Skill for your equipped and enrolled INFINITI call our INFINITI InTouch Services customer support agents at 1-855-444-7244, Monday through Friday, 11:00 AM to 7:00 PM Central Time.

The INFINITI InTouch Services[[2445]] Skill with Amazon Alexa provides INFINITI owners the ability to:

Connect with a vehicle and launch a request

"Alexa, connect to my Q50 with INFINITI InTouch Services."
"Alexa, ask INFINITI InTouch Services to connect to my Q60."

Select a specific vehicle

"Alexa, tell INFINITI InTouch Services to select my Q50."
"Alexa, select my QX60 with INFINITI InTouch Services."

Remotely lock or unlock vehicle doors

"Alexa, unlock the doors of my Q60 using INFINITI InTouch Services."
"Alexa, could you please lock the doors of my Q50 with INFINITI InTouch Services."

Remotely sound the horn and flash the lights

"Alexa, honk the horn of my QX60 with INFINITI InTouch Services."
"Alexa, ask INFINITI InTouch Services to turn on horn in QX60."

Remotely start and stop the engine [[5280]]

"Alexa, start my Q50 with INFINITI InTouch Services."
"Alexa, could you please start my Q60 using INFINITI InTouch Services."

Remotely flash the lights

"Alexa, flash the lights of my Q50 using INFINITI InTouch Services."
"Alexa, ask INFINITI InTouch Services to select my Q50 then flash the lights."

Send a request to your personal assistant

"Alexa, ask INFINITI InTouch Services to tell my personal assistant to find me 5 hotels in uptown or midtown New York City with a 4 star rating for next week."

Turn on/off alerts (boundary/speed)

"Alexa, Ask INFINITI InTouch to turn on boundary alert."
"Alexa, Ask INFINITI InTouch to turn on my speed alert."

Remote Access to Vehicle via the Amazon Alexa Skill INFINITI Connection

You can also access a great range of voice-activated Amazon Alexa skills on many legacy INFINITI models from 2017 and previous years. Enjoy the convenience and security that INFINITI Connection offers to vehicle owners. INFINITI Connection is available on the following models with remote command features:

2017

Q70, QX80

2016

Q70, QX60, QX80

2015

Q50, Q50 Hybrid, Q70, Q70 Hybrid, QX60, QX60 Hybrid, QX80 

2014

Q50, Q50 Hybrid, Q70, Q70 Hybrid, QX60, QX60 Hybrid, QX80

2013

M37, M56, JX35, QX56

How To Use Amazon Alexa

This service requires an active subscription to INFINITI Connection [[2445]], which is included for the first six months of ownership. As an added security measure, a PIN is required before the Remote Door Lock/Unlock features can be used. This PIN is established when enrolling in INFINITI Connection. If you have not yet enrolled in INFINITI Connection or need to reset your PIN, download the INFINITI Connection app or visit the MyINFINITI Owner Portal.

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Before first use, you must link your MyINFINITI Owner Portal account with your Alexa-enabled device. For more information on enabling the INFINITI Connection Skill for your equipped and enrolled INFINITI call our INFINITI Connection customer support agents at 1-855-444-7244, Monday through Friday, 11:00 AM to 7:00 PM Central Time.

The INFINITI Connection [[2445]] skill provides INFINITI owners the ability to:

Connect with a vehicle and launch a request

"Alexa, connect to my QX80 with INFINITI Connection."
"Alexa, ask INFINITI Connection to connect to my Q70."

Select a specific vehicle

"Alexa, tell INFINITI Connection to select my Q70."
"Alexa, select my Q70 using INFINITI Connection."

Remotely lock or unlock doors

"Alexa, unlock the doors of my Q70 using INFINITI Connection."
"Alexa, lock the doors of my QX80 with INFINITI Connection."

Send a request to your personal assistant

"Alexa, ask INFINITI Connection to tell my personal assistant to find me 5 hotels in uptown or midtown New York City with a 4 star rating for next week."

Available On

Discover the full list of features on each available INFINITI InTouch system. View System Availability & Compare to get the functionality that matters most to you – including the remote features of INFINITI InTouch Services (if applicable).

SKILLS WITH AMAZON ALEXA

CUSTOMER QUESTIONS

Got a question about how to use one of the features on INFINITI InTouch, or are you curious about how to subscribe? Our FAQs will help you make the most of INFINITI InTouch, so here are some of the most common queries.

  1. How do I get started Using INFINITI InTouch Services?

    If you purchased your vehicle new, you may have a complimentary trial available, but you will need to enroll to take advantage of that trial. It’s never been easier to get started, just follow the steps below.

    1. Just ask your retailer to enroll you.

    2. Rather enroll on your own time? You can also find us on the app store.

    3. Download the INFINITI InTouch Services  App.

    4. Or log in/register for a MyINFINITI Owner Portal Account.

  2. What is INFINITI InTouch™ Services?

    INFINITI InTouch™ Services is an innovative connected car solution that combines safety, service, and infotainment into a complete package.

  3. What services are included in the INFINITI InTouch™ Services package?

    To view a full list of features, visit the System & Avilability page for more information

    System Availability & Compare


CONTACT INFORMATION

If you have additional questions regarding any of the INFINITI InTouch product suites, we'd like to help. Explore the FAQs on the INFINITI InTouch support page or contact us by using one of the convenient methods below.

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LIVE CHAT

Chat in real-time with an INFINITI InTouch Specialist, Monday through Saturday, 7:00 AM to 9:00 PM Central Time.

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EMAIL US

Email your INFINITI InTouch questions to our team of Specialists.

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CALL US

Call our INFINITI InTouch Specialists toll-free, Monday through Saturday, 7:00 AM to 9:00 PM Central Time.