J.D. Power 2024 U.S. Sales Satisfaction Index (SSI) StudySM
Beyond the Badge:
How INFINITI Earned
Top J.D. Power Rankings
When you’re shopping for a luxury vehicle, the experience should be as unforgettable as the car itself. For 35 years, INFINITI has crafted a lineup that blends bold design with modern luxury — all while redefining the car-buying experience. It’s through this commitment to excellence that INFINITI Retailers continue to earn recognition.
Leading the Premium Car-Buying Experience
J.D. Power, one of the most trusted names in automotive research, ranked INFINITI Retailers second among luxury brands for customer satisfaction during the car-buying process. This marks our second year in the number two spot, and our thirteenth consecutively as one of the top five luxury brands in America. [[5652]]
What Does This Mean for You?
Whether you start your journey online or in person, INFINITI Retailers have mastered the art of putting you – our customer – at the very center of the luxury car purchase process.
Our approach blends cutting-edge technology with personalized service, ensuring each moment is tailored to you. Innovative programs like INFINITI NOW help you begin the car-buying experience online before connecting with a local Retailer. Once connected, our Retailers guide you through the purchase process using cutting-edge tools, including our patented ICAR-XTM sales and service app.
Luxury That Meets Every Moment
"As we celebrate 35 years of INFINITI this month, we are proud of our Retailers and their teams for consistently delivering an exceptional car-buying experience," says Bob Welby, senior director, Operations, INFINITI USA. "We want to be the easiest luxury brand to do business with, and our dealer network helps make that happen every day."
Looking to the future, we're committed to enhancing the retail experience even more to ensure that when you choose INFINITI, every moment is a confirmation that you made the best luxury car choice possible.
Next Steps
Enjoy researching and purchasing a new INFINITI on your own terms.
