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We build our all vehicles with one thing in mind: you. From design and performance, to service, every aspect of our approach is informed by an unrelenting dedication to empowering drivers on and off the road. We’re proud to announce that our efforts have recently been recognized and rewarded with two significant industry awards.
Automotive consumers' trust is hard to secure, particularly in the luxury market. INFINITI's placement at the top of the study is a result of the trust INFINITI owners have in the quality of their vehicles and the confidence they have in INFINITI retailers.
"Delivering a truly exceptional luxury experience —from the moment a customer walks in the door, throughout the entire ownership cycle —is our top priority," said Matt Wilson, director, Global INFINITI Client Experience. "INFINITI's success in this study is a direct reflection of the mission of both our brand and our exceptional retailers to keep customer satisfaction at the heart of everything we do."
Now in its second year, the AMCI "Trusted Automotive Brand Study" awards are selected based on a study done in collaboration with C Space, a global customer agency. A nationally representative sample of 2,500 owners across 34 brands participated in the study, giving a completely comprehensive understanding of where customers place their faith. The study's results confirm that trust accounts for more than 50 percent of a consumer's decision to repurchase or recommend an automotive brand.
INFINITI’s driver-centric and passenger minded focus doesn’t just define how we build our cars, but also how we service them –and this prestigious award from J.D. Power is indication.
As part of a comprehensive study into customer satisfaction, J.D. Power determined that INFINITI ranked "Highest in Customer Satisfaction with Dealer Service among Luxury Brands". The study was based on responses from 74,021 owners and lessees of 2015 - 2017 model-year vehicles, and clearly shows that INFINITI’s approach and dedication to service excellence stands out from the competition.