Warranty Frequently Asked Questions

The warranty period begins on the date the vehicle is delivered to the first retail buyer or put into use, whichever is earlier.
Learn more in your Warranty Information Booklet

Refer to the warranty coverage chart on page 1 of the Warranty Information Booklet.
Learn more in your Warranty Information Booklet

There is no deductible for warranty repairs. Warranty repairs will be made at no charge for parts and/or labor (except for batteries and tires, in which case you may pay certain charges). Any needed parts replacement will be made using genuine Infiniti or Infiniti-approved new or remanufactured parts.
Learn more in your Warranty Information Booklet

If your vehicle is inoperative due to failure of a warrantied part, towing service to the nearest Infiniti Retailer is covered for 48 months or 60,000 miles, whichever comes first.
Learn more in your Warranty Information Booklet

When you make an appointment and drop off your Infiniti for warranty service at participating Retailers, a complimentary Infiniti Service Loan Car will be waiting. [1]
Learn more about the Infiniti Total Ownership Experience®

Take your vehicle to the nearest Infiniti Retailer. Once they have diagnosed the problem, you will be advised whether the repair is covered.
Contact your nearest Infiniti Retailer

If you have lost or misplaced your Warranty Information Booklet, please contact Infiniti Consumer Affairs at 1.800.662.6200 between the hours of 8:00 a.m.–5:00 p.m., Eastern/Central/Pacific Time, Monday through Friday.
Download your Warranty Information Booklet

You can contact Infiniti Consumer Affairs at 1.800.662.6200 between the hours of 8:00 a.m.–5:00 p.m., Eastern/Central/Pacific Time, Monday through Friday to determine if the cost of repair is eligible for reimbursement.
Contact Infiniti

If you install non-Infiniti after-market products on your Infiniti vehicle, you assume the risk that if you later present your vehicle for a warranty repair, the claim will be denied if the repair is determined to be necessary due to the non-Infiniti part/accessory or its installation.
See the full line of Genuine Infiniti Accessories

As a condition of this warranty, you are responsible for properly using, maintaining and caring for your vehicle, as outlined in your Owner's Manual and your Infiniti Service and Maintenance Guide, and maintaining copies of all maintenance records and receipts for review by Infiniti. Failure to do so is likely to result in the denial of warranty coverage.

Evidence of the performance of the required maintenance should be kept and presented as proof of such maintenance in connection with related warranty repairs. To assist you in maintaining appropriate records, the Maintenance Log located in your Infiniti Service and Maintenance Guide can be used along with supporting repair invoices, receipts and other such records.
Download your Service and Maintenance Guide

Section 8 of your Owner's Manual gives a full explanation of the types of maintenance as well as the time intervals in which the services should be performed.
Learn more about Maintenance Schedules
Download your Owner's Manual

Please refer to your Warranty Information Booklet for a list of what is covered.
Download your Warranty Information Booklet