INFINITI INTOUCH SYSTEM: Update - Expected Fall 2013 Availability[*]
Frequently Asked Questions
Yes, Infiniti Connection and InTouch Apps require separate enrollment and registration processes.
Driver distraction regulations may cause certain functions to be unavailable while driving. For example, keyboard entry is only available when the vehicle is stationary.
No, the keyboard is locked out while driving for safety. However, you can use voice response and customizable preset responses.
Please refer to the Features & Availability section of the InTouch website at InfinitiUSA.com/InTouch.
Yes, all InTouch Apps are available while the vehicle is in motion, but may modify the presentation and availability of features to avoid driver distraction.
All updates are available at the Infiniti Navigation Store.
Do data and interactions while in the vehicle transfer back to the phone when texting or using other applications? For example, when I leave my vehicle, can I see the text message I've sent using the Infiniti InTouch system on my phone?
Just like a phone call, text messaging is handled via Bluetooth. The vehicle acts as a gateway to the device, so any text that is sent or received stays on the device.
The text messaging character limits that apply on your phone will also apply in the vehicle.
Infiniti InTouch Apps is currently available for Apple and Android operating systems.
To enroll in Infiniti InTouch Apps, you will need a corresponding Infiniti Owner Portal account. Your Username and Password will be used to log into the app. To complete Owner Portal registration, you will need your VIN handy.
Creating your Infiniti InTouch account is quick and easy. Just install the smartphone app, create your account and either pair your Android smartphone to the vehicle or plug in your iPhone using the USB cable. You can then customize apps and services to your liking.
You can create your InTouch Apps account either through the InTouch smartphone App for iPhone or Android, or through the Infiniti Owner Portal at Owners.InfinitiUSA.com.
You can change your email address in your Owner Portal Account settings.
Yes, you can have different mobile devices paired via Bluetooth, however, only one device can be connected to the vehicle at a time. Connections will be prioritized by the order in which the phones were paired to the vehicle.
The Infiniti InTouch system is designed to establish an authenticated connection with your device using the physical USB cable connection. At this time, the InTouch system does not support this type of connection via Bluetooth.
You do not need tether your iPhone to your vehicle to download the companion app, utilize hands-free phone functions via Bluetooth, or operate any of the vehicle-based systems such as navigation or audio functions (if so equipped). Your iPhone will need to be physically connected, however, to use Infiniti InTouch Apps in your vehicle.
Due to the wide variety of Android devices and operating systems, please reference InfinitiUSA.com/bluetooth for full compatibility.
The smartphone which was most recently connected to the vehicle will have priority when two Bluetooth enabled smartphones are detected. For information regarding how to change the connected Bluetooth phone, please refer to your vehicle's owner's manual.
No personal billing information is stored by the InTouch.
InTouch Apps stores session information during each active session, and this information is removed at the start of the next InTouch Apps session.
Do I need to be concerned about personal data security when connecting my smartphone to InTouch Apps?
Connecting your smartphone to InTouch Apps is safe and does not access the personal information stored on your smartphone, such as address book.
What customer information or data is collected and shared with service providers or other companies?
Infiniti InTouch does not collect or share any data that is identifiable to the user - data will be anonymous. Usage and frequency data of the various services available in your vehicle will be collected.
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Infiniti ConnectionTM is an innovative connected car solution that combines security, service and infotainment into a complete package.
Infiniti Connection uses a telematics control unit that is embedded in the vehicle, connecting to the cellular network to access the suite of services.
Infiniti Connection offers two service packages (Infiniti Connection and Infiniti Connection Plus) with over 15 unique features. For an up to date listing of features, please visit InfinitiUSA.com/InTouch.
The Infiniti Connection service package contains the following services: Automatic Crash Notification, Emergency Call, Enhanced Roadside Assistance, Report Stolen Vehicle, Remote Door Lock, Remote Door Unlock, Alarm Notification, Maintenance Alert, and My Schedule.
The Infiniti Connection Plus service package contains the following services: Destination Assistance, Destination Send-to-Vehicle, Drive Zone, Max Speed Alert, In Vehicle Connection to Infiniti Personal Assistant®, and Valet Alert.
Yes, a 1-year complimentary trial Infiniti Connection and Infiniti Connection Plus is offered with the purchase of a new MY13 telematics-equipped Infiniti vehicle. The trial period begins on the vehicle purchase date.
No, the trial subscription for both service packages is free.
You can contact Infiniti Connection as often as you like. It is available 24 hours a day, 7 days a week, and 365 days a year. You can access Infiniti Connection in the car, from any computer, or your Infiniti Connection smartphone app.
No additional equipment needs to be purchased or installed in the vehicle. All that is needed to activate Infiniti Connection services is a completed subscription agreement.
Infiniti Connection is available in all 50 states for US subscribers and in all provinces for Canadian subscribers. Infiniti Connection services are dependent upon the telematics device being in an operative condition, compatible wireless network availability, navigation map data, and GPS satellite signal reception, the absence of which can limit the ability to reach either Infiniti Connection Customer care or receive support. Terms and conditions of the Infiniti Connection Subscription Agreement apply.
You must purchase a vehicle equipped with Infiniti Connection in order to use the services.
You will be able to use most of the features without the need to have your cell phone in the car.
Infiniti InTouch AppsTop
Infiniti InTouch apps are presented on the vehicle navigation display for easy and driver-safe operation. You will now be able to safely enjoy your apps in the car and on the go.
Infiniti InTouch Apps allows you to seamlessly connect your digital life to your vehicle in a new and exciting way. Using your Android or iPhone smartphone, InTouch Apps brings popular smartphone apps to life in a way that is safe and fun.
It works by connecting your smartphone to your vehicle to deliver popular apps and services into your Infiniti, all personalized by you.
For the latest pricing information, please go to InfinitiUSA.com/InTouch.
To connect and configure InTouch Apps using an iPhone, the iPhone must be physically connected to the InTouch system using your iPhone's USB cable. Android smartphones can be connected and configured wirelessly via Bluetooth.
There is a simulator tool available at: 24simulator.com/infiniti/itgen5/
The list of currently available apps can be viewed in the Manage My Apps section of the InTouch Apps Web Portal or InTouch Apps companion App.
Where there are Premium apps being offered - The Manage My Apps section of the InTouch Apps Web Portal or InTouch Apps companion app will display the Premium apps which may be subscribed to and added to your vehicle account.
Where there are no Premium apps being offered - All available apps are currently accessible to your vehicle.
The Manage My Apps section of the InTouch Apps Web Portal or InTouch Apps companion app will display a smartphone icon next to any app which needs to be downloaded from an app store to your smartphone.
Yes, InTouch Apps uses your smartphone's data plan to access the associated content and services for each of the apps you choose to have enabled. Standard data rates apply.
Location-based apps will not be available on vehicles without navigation. Apps that have location-based functions, such as Facebook, will be available, but the location-specific functions of the app will not work without navigation.
For latest pricing information please visit InfinitiUSA.com/InTouch.
What is the cost of the premium InTouch Apps package and is there a complimentary trial period for this package?
For latest pricing information please visit InfinitiUSA.com/InTouch.
How do I ensure that I have the latest version of the InTouch Apps companion app to receive the latest apps and updates?
Check the iTunes App Store on your iPhone or Play Store on your Android device to ensure you have the latest update to experience all of the latest apps and features.
Yes, some of the InTouch Apps services enable voice input (voice recognition) while others will read out content presented in apps using text to speech.
Your vehicle is pre-configured for your convenience with four apps that display on your vehicle touch-screen. These include Facebook and Online search with Google (planned availability August 7, 2013), and iHeartRadio and Pandora (planned availability late Fall 2013). Until these compatible apps are launched (and your phone is paired and the service enrolled and activated), these buttons are inactive. In order to use these compatible apps once they have launched, you must have a compatible smartphone and have enrolled in the InTouch Apps services.
Will my vehicle require an additional software update to access new Infiniti InTouch Apps as they come out?
Please contact your local retailer to determine if your vehicle will need a software update.
Yes, SiriusXM All Access is available on all vehicles equipped with SiriusXM satellite radio. The 90-day complimentary trial includes access to Basic Radio, Premier Radio Content, Web Listening, App/Mobile Listenining, My SiriusXM (App/Web feature).
Please refer to InfinitiUSA.com/InTouch for the latest listing of vehicles.