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Driver distraction regulations may cause certain functions to be unavailable while driving. For example, keyboard entry is only available when the vehicle is stationary.
No, the keyboard is locked out while driving for safety. However, you can use voice response and customizable preset responses.
Yes, all Infiniti InTouch™ Apps are available while the vehicle is in motion, but may be modified in terms of presentation and feature availability to avoid driver distraction.
Just like a phone call, text messaging is handled via Bluetooth®. The vehicle acts as a gateway to the device, so any text that is sent or received stays on the device.
The text messaging character limit that applies on your phone will also apply in the vehicle.
To enroll in Infiniti InTouch™ Apps, you will need a corresponding Infiniti Owner Portal account. Your Username and Password will be used to log into the app. To complete Owner Portal registration, you will need your VIN available.
Creating your Infiniti InTouch™ account is quick and easy. Just install the smartphone app, create your account and either pair your Android® smartphone to the vehicle or plug in your iPhone® using the USB cable. You can then customize apps and services to your liking.
To add your Infiniti vehicle to an existing Owner Portal account via 'My Garage,' you will need to have your VIN available. You can also add a vehicle to 'My Garage' by logging in to the Infiniti InTouch™ App using your existing account credentials and pairing your smartphone to the vehicle.
You can create your Infiniti InTouch™ Apps account either through the Infiniti InTouch™ Apps smartphone companion app for iPhone® or Android®, or through the Infiniti Owner Portal at Owners.InfinitiUSA.com.
Please contact Infiniti Owner Services for further assistance. Agents are available 24 hours a day, 7 days a week at 1-855-444-7244.
You can change your email address in your Owner Portal Account settings.
Yes, you can delete your Infiniti InTouch™ Apps account through the companion app or through the Owner Portal.
Most of the information used for InTouch Apps is stored on your phone, so once your account is deleted, your phone and your car are no longer connected and personal information is not stored. However, in the case of Email and Calendar, appointments and messages recieved by the system prior to account deletion are cached and to delete them entirely from the vehicle you must delete the user account they are attached to from the Settings menu.
Yes, you can have different mobile devices paired via Bluetooth®, however, only one device can be connected to the vehicle at a time. Connections will be prioritized by the order in which the phones were paired to the vehicle, with the phone most recently paired recieving priority. Please see Owner's Manual for how to switch between paired phones.
Apple's operating system doesn't support the full range of Bluetooth® connectivity. This is not unique to Infiniti.
Some Bluetooth® enabled phones may have compatibility differences. Please visit infinitiusa.com/bluetooth to view your device setup guide. For further questions, feel free to call Infiniti Consumer Affairs at 1-800-662-6200, option 7. Agents are available Monday - Saturday, 8am to 8pm (EST).
Due to the changing versions of the operating system, please reference InfinitiUSA.com/Bluetooth for full compatibility.
Infiniti InTouch™ Apps is not currently available for use with Blackberry® or Windows smartphones.
Please reference InfinitiUSA.com/Bluetooth.
The smartphone which was most recently connected to the vehicle will have priority when two Bluetooth® enabled smartphones are detected. For information regarding how to change the connected Bluetooth® phone, please refer to your vehicle's owner's manual.
No personal billing information is stored by the Infiniti InTouch™ Apps companion app.
Infiniti InTouch™ Apps stores session information during each active session, and most of this information is removed at the start of the next Infiniti InTouch™ Apps session. In the case of Email and Calendar apps, information is cached in the system, and can be PIN protected so that others cannot view your emails or calendar appointments.
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Please visit InfinitiUSA.com/global/privacy
The Infiniti InTouch™ Terms and Conditions contain important information and disclosures concerning the system's operation in addition to explaining the rights and responsibilities of both you and Infiniti. This includes information about the subscription process, billing, and data privacy. Telematics services can only be activated after you have reviewed and agreed to the Terms and Conditions.
When using Voice Search through some of the Infiniti InTouch Apps compatible apps, it is possible that the system may capture a conversation between the driver and the passenger while attempting to capture a command. However, this is only when the Voice Recognition technology is active. The recordings are used for quality purposes only.
Infiniti Connection™ is an innovative connected car solution that combines security, service and infotainment into a complete package.
Infiniti Connection™ uses a telematics control unit that is embedded in the vehicle, connecting to the cellular network to access the suite of services.
Infiniti Connection™ offers two service packages (Infiniti Connection™ and Infiniti Connection™ Plus) with over 15 unique features. For an up to date listing of features, please visit InfinitiUSA.com/InTouch/system-details.
The Infiniti Connection™ service package contains the following services: Automatic Crash Notification, Emergency Call, Enhanced Roadside Assistance, Report Stolen Vehicle, Remote Door Lock, Remote Door Unlock, Alarm Notification, Maintenance Alert, and My Schedule.
The Infiniti Connection™ Plus service package contains the following services: Destination Assistance, Destination Send-to-Vehicle, Drive Zone, Max Speed Alert, In Vehicle Connection to Infiniti Personal Assistant®, and Valet Alert.
Yes, a 6-month complimentary trial of Infiniti Connection™ and Infiniti Connection™ Plus is offered with the purchase of a telematics-equipped Infiniti vehicle. The trial period begins on the vehicle purchase date.
No, the trial subscription for both service packages is free.
You can contact Infiniti Connection™ as often as you like. It is available 24 hours a day, 7 days a week, and 365 days a year. You can access Infiniti Connection™ in the car, from any computer, or on your Infiniti Connection™ smartphone app.
Infiniti Connection™ is available in all 50 states for US subscribers and in all provinces for Canadian subscribers. Infiniti Connection™ services are dependent upon the telematics device being in an operative condition, compatible wireless network availability, navigation map data, and GPS satellite signal reception, the absence of which can limit the ability to reach either Infiniti Connection™ Customer care or receive support. Terms and conditions of the Infiniti Connection™ Subscription Agreement apply.
You must purchase a vehicle originally equipped with Infiniti Connection™ in order to use the services.
You will be able to use Infiniti Connection™ features without the need to have your cell phone in the car. However, the Infiniti Connection™ App on your smartphone allows you to access convenient remote services from outside of your vehicle.
Yes. Search ‘”Infiniti Connection” on your device’s app store to get the app, or to ensure that you have the latest version available.
A second driver can use most Infiniti Connection™ services. However, that person cannot subscribe, purchase, or renew Telematics services. The primary owner can set up "Additional Drivers" in their Infiniti Connection™ account through the Infiniti Owner Portal.
If you lose your Infiniti Connection™ PIN, please contact the Infiniti Connection™ Response Center at 1-800-334-7858. Your Infiniti Connection™ PIN will be provided after a series of security questions.
You can renew your Infiniti Connection™ subscription through the Owner Portal at any point to prevent a lapse in service.
Yes. After your first renewal, you will be able to configure your payment as automatic. You will be notified prior to each automatic payment, where you'll have the opportunity to cancel if needed.
AT&T is a third party that Infiniti does not control, and technology in this area is constantly evolving. Infiniti strives to stay ahead of evolution in technology but that is sometimes a challenge given the nature of technology and changes made by third parties outside of Infiniti’s control. We are exploring alternative network solutions for Infiniti Connection™ service options, and although we don’t have anything to announce now, if and when we do we will advise customers.
Yes, you must be connected to the companion app. Download it from your device’s app store. You’ll be able to enroll in the program directly from the app. To set up your Email and Calendar accounts, you must not only be connected to the companion app, but also set up your login credentials through the Infiniti InTouch display unit. We recommend PIN protecting your Email and Calendar apps for added security.
You can use any email address from a supported provider, regardless of the email you use to login to your InTouch Apps Account.
If you have enabled pop-up reminders, a reminder will appear on the screen 10 minutes prior to the event.
Through Infiniti InTouch™ you have the option of setting up multiple user profiles and PIN protecting your Email and Calendar accounts. We recommend establishing user profiles for each driver and PIN protecting them if you do not want other drivers to potentially read your Emails or having access to your Calendar appointements. Emails and Calendar appointments are cached so there is a possibility that other drivers could see this information if it is not PIN protected.
Infiniti is dedicated to the best experience for its owners and the highest levels of customer satisfaction. The four apps being released to Q50 owners at this time are those that have been validated and approved as meeting our high internal quality standards.
Infiniti is now releasing to Q50 owners four very useful, communication-based Infiniti InTouch™ Apps that have been validated and approved as meeting our high internal quality standards. We have not determined the availability or timing of future App releases.
We have not determined the availability or timing of future App releases.
Infiniti InTouch™ Apps are presented on the vehicle display for easy operation. You will now be able to enjoy your apps in the car and on the go.
Infiniti InTouch™ Apps allows you to seamlessly connect your digital life to your vehicle in a new and exciting way. Using your Android® or iPhone® smartphone, Infiniti InTouch™ Apps brings popular smartphone apps to life through your vehicle's display, allowing you to keep your eyes on the road and your hands on the wheel.
You do not need to use the same email as what is authenticated on your phone, however some email providers, such as Gmail, may require you to authorize use through a computer before syncing. Please check with your email provider to determine if you need additional authorization to use email in your Q50
It works by connecting your smartphone to your vehicle to deliver popular apps and services into your Infiniti, all personalized by you.
Please refer to the Features & Availability section of the InTouch website at InfinitiUSA.com/InTouch.
There is not an upgrade available for prior model years. For model availability please click click here.
Visit our Support page for Tutorials, Tips and Tricks.
A list of Infiniti InTouch™ Apps can be found on the Availability page, as well as within the companion app.
The Manage My Apps section of the Infiniti InTouch™ Apps Web Portal or Infiniti InTouch™ Apps companion app will display a smartphone icon next to any app which needs to be downloaded from an app store to your smartphone.
Yes, Infiniti InTouch™ Apps uses your smartphone's data plan to access the associated content and services for each of the apps you choose to have enabled. Standard data rates apply.
Location-based apps are available on vehicles without navigation, as long as Location Based Services are enabled on your phone for these apps.
To experience all the latest apps and features, search “Infiniti InTouch” on your device’s app store to check that your companion app is up-to-date.
Yes, some of the Infiniti InTouch™ Apps services enable voice input (voice recognition) while others will read out content presented in apps using text to speech.
The Email app supports up to 5 different users, and each user can have up to 5 accounts.
The Calendar app supports up to 5 different users, and each user can have up to 5 accounts.
The Email app will support accounts through Gmail, Outlook.com Mail, Yahoo Mail, and manual set up including detailed information for IMAP or POP accounts. Email does not support VPN accounts.
The Calendar app will support accounts through Google Calendar and iCloud.
Hold and drag the icon to the desired location, similar to how you would rearrange icons on your smartphone.
It is normal for the Infiniti InTouch™ Apps companion app to take several minutes to download apps to your vehicle. If downloading is taking longer, check to ensure that the phone is properly paired to the vehicle.
Infiniti InTouch™ uses an operating system like those found on many computers, tablets and cell phones. Like these devices, sometimes programs do not respond immediately and this may temporarily delay system use. In most situations, simply waiting a few moments longer should be sufficient for the pending operations to complete. The system can be easily reset if it temporarily does not respond to commands or freezes. Simply push down the Audio Power knob for at least 5 seconds. The system will turn off and restart. If you have a MY14 Q50, please contact your local authorized Infiniti retailer to confirm that your vehicle has the September 2014 software update installed.
Due to the large number of features and capabilities that the Infiniti InTouch™ system needs to load on start-up, it may take up to a minute for all functions (such as Apps) to be available. The system will display “Now Loading All Apps…” during this time. During the start-up period, hard button controls for audio and climate will become available before startup is complete.
The software required to upgrade the system is very large and requires that the system be set to a special installation mode. Updating at your Retailer ensures that the integrity of the software update files are intact and completed.
It is true that you may need to have a software update to start using your Infiniti InTouch™ Apps in your MY14 Q50. To confirm that your vehicle needs the update please contact your local authorized Infiniti retailer to schedule an appointment. If you do need to bring your vehicle in for the software update, it will take anywhere from 1 - 2 hours to be installed.
It is expected that you will only need to visit the retailer for major system updates.
Your car will continue to operate. However, this upgrade is recommended for your continued enjoyment of your MY14 Infiniti Q50 and its next generation information technology system. Without this upgrade, the Infiniti InTouch™ system will continue to function, but you will not have access to these new features or any performance enhancements included in the upgrade.
Yes, SiriusXM® All Access is available on all vehicles equipped with SiriusXM® satellite radio. The 90-day complimentary trial includes access to Basic Radio, Premier Radio Content, Web Listening, App/Mobile Listening and My SiriusXM (App/Web feature).
Please refer to InfinitiUSA.com/InTouch/system-details for the latest listing of vehicles.
A map update is not automatic. However, it is easy to purchase the latest update. You can order your map update online at the Infiniti Navigation Store, or by calling 1-888-362-8837 Monday - Friday 8am - 8pm (EST), and Saturday 10am - 6pm (EST).
To keep your navigation system performing at its best, it is important to update your map every time a new map is released. That’s because up to 15% of roads and points of interest change between each map update release.
A map update helps your navigation system keep up with a changing world. Each year, thousands of new miles of highway are added across the U.S. At the same time, roads change, there are new addresses and subdivisions, and businesses and stores open and close. That makes a map update essential for traveling with confidence.
Your vehicle’s navigation system is designed to improve your route efficiency. Taking it may help save you valuable time and reduce fuel costs. Driving more efficiently can also help minimize wear and tear on your vehicle. A map update can help your navigation system perform as efficiently as possible, which may also help you save time and money.
Once you receive your map update product, simply follow the easy instructions that are enclosed.
You can order your map update online at the Infiniti Navigation Store, or by calling 1-888-362-8837 Monday - Friday 8am - 8pm (EST), and Saturday 10am - 6pm (EST).
Points of Interest, or POIs, are important destinations that you should know about as you travel. Some POIs are landmarks or interesting places to visit, such as state parks. Others are exciting destinations, including restaurants, shopping and golf courses. POIs also include essential services, such as ATMs, gas stations, parking lots and pharmacies. It is important to note that there are thousands of POIs added between each map update. In addition, many POIs close or change their locations, so it is beneficial to have the latest map update information.
All updates are available at the Infiniti Navigation Store..
Text Messaging Assistant and Bluetooth® text-to-voice technology requires a compatible smartphone. Please see infinitiUSA.com/bluetooth to see if yours is compatible.
After the initial connection of the iPhone®, find your vehicle’s Bluetooth® name (e.g. My Q50) under the Bluetooth® option in the Settings menu on your iPhone®. Selecting the (i) icon will display an option for "Show Notifications". Turn this ON. Disconnect and reconnect the iPhone® with the vehicle by either turning Bluetooth® off and on again on your phone or turning the power off and on again on your phone. Incoming text messages should now be received by the vehicle.
Please visit InfinitiUSA.com/bluetooth to determine if your smartphone is compatible with this service. If it is, we recommend the following: after pairing your compatible device, a pop up message for "MAP request" may display. Check the "Don’t ask again" box and press "OK". You may also see a "Contacts request" pop up message for phonebook access. Allow access to enable the Text Messaging Assistant.
If you have additional questions regarding any of the Infiniti InTouch™ product suites, we can help. Contact us using one of the convenient methods below.
Chat in real time with an Infiniti product specialist. Monday through Saturday 8am to 12am Eastern Time
Send your Infiniti InTouch™ questions to our Owner Services team. We’ll do our best to respond within 24 hours:
Call us toll-free to speak with an Infiniti customer support agent. Select option 6 for Infiniti InTouch™ concerns