Contact Infiniti USA

If you have questions about vehicle specifications, price, and availability, or wish to schedule a test drive, click here to contact your local Infiniti retailer.

If you have questions about vehicle recalls, click here to contact Infiniti Consumer Affairs.

Send Us a Message

To send us a message directly, select a topic from below and let us know how we can best respond. You can expect a response from us within 2-3 business days.

  1. Additional Company Information- I would like additional information about Infiniti or Nissan North America (e.g. company policies, investor data, operations, or specific information about one of its divisions).
  2. Additional Product Information- I would like additional information about Infiniti products (e.g. general information about vehicles, parts and accessories, extended service contracts, or financing).
  3. Additional Retailer Information- I would like additional information about Infiniti retailers, the products they carry, and The Total Ownership Experience.
  1. Year
  2. Vehicle
  3. VIN (optional)
  4. Retailer Name *
  5. State *
  6. Zip Code *
  7. Mileage

To help us better answer your question, please provide your policy number and your Vehicle Identification Number (VIN). Then enter your question in the Comments field below.

  1. Policy Number
  2. VIN *
  1. Year *
  2. Vehicle *
  3. VIN
  4. Retailer Name
  5. State
  6. Zip Code
  7. Mileage

For assistance with technical questions related to your vehicle, please contact your local Infiniti retailer.

For help finding an Infiniti retailer, click the link below.

For assistance with a lease or loan provided by Infiniti Financial Services, please contact IFS directly.

For IFS Customer Service, call: 800-627-4437
For end-of-lease questions, call: 800-778-4211

  1. Year *
  2. Vehicle *
  3. VIN
  4. Retailer Name
  5. State
  6. Zip Code
  7. Mileage

Required fields are marked with an *. You will not receive unsolicited marketing communications from Infiniti.

  1. First Name *
  2. Middle Initial
  3. Last Name *
  4. Twitter Name
  5. Street Address
  6. Apt. / Suite #
  7. City
  8. State
  9. Zip Code
  10. Phone Number
  11. Email Address *
  12. Comments *
  13. Privacy Policy
  • For general questions about Infiniti, Infiniti vehicles, and Infiniti Retailers:

    Infiniti Consumer Affairs

    P.O. Box 685003
    Franklin, TN 37068-5003
    Phone: 800-662-6200

    Monday through Saturday:
    7:00 AM to 7:00 PM CT

    Twitter contact for customer support or questions: @InfinitiCare

  • If you get a flat tire, run out of gas or need other assistance:

    Roadside Assistance**

    U.S. Phone: 800-662-6200 (Choose Option 1)

    Canada Phone: 800-835-0221

    24 hours a day, 365 days a year

    **Roadside Assistance available for unlimited miles and for the first four years from the vehicle's in-service date. See Warranty Information Booklet for details.

  • For inquiries concerning your IFS account:

    IFS Customer Service

    P.O. Box 660360
    Dallas, TX 75266-0360
    Phone: 800-627-4437

    Monday through Saturday:
    7:00 AM to 7:00 PM

  • For inquiries concerning your lease:

    Leasing Customer Service

    Phone: 800-887-5155

    Monday through Saturday:
    7:00 AM to 7:00 PM

    End-of-Lease Questions Only

    Phone: 800-778-4211

    Monday through Saturday:
    7:00 AM to 7:00 PM