Lease Frequently Asked Questions

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SignatureDIRECTPAY® is a program offered by IFS that allows you the ability to make your monthly payment through an electronic transfer of funds from your bank to ours. This is also commonly referred to as ACH (Automated Clearing House).

All IFS customers whose accounts are not in default are eligible.

You may obtain an electronic enrollment form or the form can be obtained from our automated attendant by calling the Customer Service Department at 800.627.4437 (7:00 a.m. to 7:00 p.m. Monday - Friday , CST). Upon completion of the enrollment form, mail it or fax along with a voided check for processing to:

Infiniti Financial Services
SignatureDIRECTPAY®
P.O. Box 650424
Dallas, Texas 75265
Fax: 972.501.8023

IFS takes every measure to ensure your bank account information is protected. In the event an error occurs, your account will be corrected promptly. If you notice an error, please contact us immediately. You might want to contact your bank for more information on how errors are resolved.

You will receive written confirmation of your completed enrollment request, advising you of the date of the first scheduled draft from your bank account. (It normally takes 15 days for the initial set-up of your draft. You should continue to make your monthly payments until you receive the confirmation letter.)

Yes. You will continue to receive a monthly billing statement. Your statement will indicate that you are enrolled in the SignatureDIRECTPAY® program and will reflect the last draft amount applied to your account.

No. If the loan is prepaid to a future date, your bank account will not be drafted. This program will only draft on the due date each month a payment is due.

Example: Your next payment is due July 2nd.
Your electronic withdrawal occurs on July 2nd.
You mail an additional payment on July 15th.
Your next due date is August 2nd.
The date of the next electronic withdrawal would be September 2nd.

Not at this time. Only the payment amount will be drafted from your bank account.

Your bank or credit union will withdraw the payment on the next business day. You will receive credit for your payment on the actual due date.

Yes, you may change your payment due date. To obtain the necessary documents to complete the change, please contact our Customer Service Department by calling 800.627.4437 (7:00 a.m. to 7:00 p.m., Monday - Friday, CST).

If you pay off your account within seven days of your monthly due date, your bank account will still be drafted, otherwise the payoff of the account will terminate future drafts. Should the draft occur on or following the payoff of your account the overpayment will be mailed to you within 21 days.

You may cancel your enrollment by sending a written request to:

Infiniti Financial Services
Signature DIRECTPAY
P.O. Box 650424
Dallas, TX 75265
Fax: 972.501.8023

Your request must be received and processed at least seven days prior to the next scheduled payment due date.

Yes, you would be eligible for this program if you cancelled your draft and your account is not in default. You must notify the Customer Service Department at least 15 days prior to your due date to ensure your re-enrollment and draft occurs before your next payment due date.

If funds are not available in your bank account, the draft will be returned to IFS and the payment will be reversed from your account. Your account may be assessed applicable service fees for the returned draft. IFS is not responsible for bank charges assessed due to insufficient or stop payment fees.

Yes, you can make a payment by phone through Bill Matrix by calling 1.800.603.7385.

Yes. If your Infiniti is financed with IFS, you can make secure online loan payments to your IFS account by electronic check or credit card through BillMatrix. This low-cost service is fast and easy. Click here to make a payment now.

Call 1.800.325.6000 (8:00 a.m. to 7:00 p.m., CST) for your nearest Western Union agent. At your agent location, fill out the blue Quick Collect form: Pay to NMAC, Code City, Nissan, Texas. You will present your cash payment to a Western Union independent agent to be applied directly to your IFS account.

You can view your statement electronically by Logging on to www.infinitifinance.com. You may be able to receive your statement electronically Through your bank’s on-line banking website. Please contact your bank to see if this is Available.

No. You will receive a billing statement each month instead of a coupon book.

You may enroll through your Defense Finance and Accounting Service (DFAS) office.

Your payment amount is determined by the sum of the Base Rental Payment and the sum of the Service Charge or Depreciation. These amounts are totaled and divided by the Lease Term. This amount does not include any tax amount that may be due monthly.

There are several factors that might affect your payment amount. The most common cause is change in the tax rate. If the tax rate changes in your city/county or state, this will affect the sales tax portion of your monthly lease payment. If you have recently relocated to another state, this may also affect the amount of your monthly payment.

Yes, you may request a duplicate billing statement through our automated phone system 24- hours a day or our Customer Service Department Monday – Friday, 7:00 a.m. to 7:00 p.m. by calling 800.627.4437.

You can also view your statement through our customer on-line account manager by going to www.infinitifinance.com

Yes. You can mail your payment without the statement. Please include the entire account number on your check or money order.

Yes. We can change the address and mail to the address you provide.

With the exception of New Jersey customers, your local Infiniti Retailer handles all lease payoff transactions. Please contact your Retailer to handle the payoff transaction for purchasing your vehicle.

New Jersey customers may send their payoff check along with an odometer
statement directly to IFS at the following address:
Please make checks payable to NISC.
Infiniti Financial Services
Attention: Payoff Department
P.O. Box 660364
Dallas, TX 75266-0364

For overnight delivery, send to:
Infiniti Financial Services
Attention: Payoff Department
8900 Freeport Parkway
Irving, TX 75063

Yes, IFS can accept a payoff from your bank or credit union
Except in the following states:

AZ, CA, CT, DC, FL, HI, IL, IN, IA, KS, KY, MO, NV, NH, NC, OR, PA, SC, SD, TN, UT, VT & WI

Payoff quotes and instructions are available 7 days a week, 24-hours a day through our automated phone system or Monday through Friday, 7:00 a.m. – 7:00 p.m. CST through our Customer Service Department.

You can also get this information by logging on to www.infinitifinance.com.

As the leased vehicle's primary driver, yes, you will be responsible for acquiring your own insurance. According to the terms of your lease agreement, you will need comprehensive coverage (including fire and theft), in addition to collision, property damage and bodily injury liability. The specific insurance terms and coverage amounts required will be detailed in your lease agreement.

After you have notified your insurance company, please contact our Insurance Department at 800.777.7525 (7:00 a.m. to 7:00 p.m., Monday-Friday, CST) so that we may properly document your account. In order for IFS to endorse your insurance check, we will need a copy of the insurance estimate and a copy of the body shop repair bill showing repairs have been completed. Please forward these documents along with your insurance check to:

Infiniti Financial Services
Attention:Physical Damage Department
P.O. Box 660672
Dallas, TX 75266-0672

For overnight delivery:
Infiniti Financial Services
Attention: Physical Damage Department
8900 Freeport Parkway
Irving, TX 75063
If you would like your check returned via overnight mail, please enclose a prepaid overnight envelope.

After you have notified your insurance company, please contact our Insurance Department at 800.777.7525 (Monday – Friday, 7:00 a.m. to 7:00 p.m. CST ) so that we may properly document your account. The total loss check should be forwarded to:

Infiniti Financial Services
Attention: Total Loss Department
P.O. Box 660577
Dallas, TX 75266-0577

For overnight delivery:
Infiniti Financial Services
Attention: Total Loss Department
8900 Freeport Parkway
Irving, TX 75063

It is possible that your last payment was not applied to your account before the billing statement was mailed. Statements are mailed each month 18 days prior to your due date.

Yes. You may prepay your lease at anytime.

IFS — Physical Address for Overnight Mail
Infiniti Financial Services
8900 Freeport Parkway
Irving, TX 75063

Lease or Loan Payoff
Infiniti Financial Services
Attention: Payoff Department
P.O. Box 660364
Dallas, TX 75266-0364

Customer Service
Infiniti Financial Services
P.O. Box 660360
Dallas, TX 75266-0360

Title Services
Infiniti Financial Services
P.O. Box 660368
Dallas, TX 75266-0368

Early Termination Payment

Infiniti Financial Services
P.O. Box 660604
Dallas, TX 75266-0604

Loan Extension Processing
Infiniti Financial Services
P.O. Box 660685
Dallas, TX 75266-0685

ACH-SignatureDIRECTPAY® — Enrollments and Cancellations
Infiniti Financial Services
P.O. Box 650424
Dallas, TX 75265-0424

Insurance Physical Damage (Insurance Check Endorsement)
Infiniti Financial Services
Attention: Physical Damage
P.O. Box 660672
Dallas, TX 75266-0672

Insurance Total Loss
Infiniti Financial Services
Attention: Total Loss
P.O. Box 660577
Dallas, TX 75266-0577

Infiniti Financial Services:

Customer Service for Loans 1.800.627.4437 (7:00 a.m. to 7:00 p.m., CST)
Customer Service for Leases1.800.627.4437 (7:00 a.m. to 7:00 p.m., CST)
Physical Damage/Total Loss1.800.777.7525 (7:00 a.m. to 7:00 p.m., CST Monday - Friday)
Collections1.800.777.6116 (8:00 a.m. to 7:00 p.m., CST)
Lease Customer Network1.800.778.4211 (8:00 a.m. to 7:00 p.m., CST)
Nissan Consumer Affairs1.800.647.7261 (8:00 a.m.-5:00 p.m.,Eastern/Central/Pacific Time, Monday - Friday)
Infiniti Consumer Affairs1.800.662.6200 (8:00 a.m.-5:00 p.m., Eastern/Central/Pacific Time, Monday - Friday)
Nissan Canada (from Canada)1.800.618.8818
Nissan Canada (from USA)1.905.629.2888 (8:30 a.m.-4:30 p.m., Eastern/Central/Pacific Time, Monday - Friday)

Perhaps the biggest advantage to leasing is that it typically means a lower monthly payment than financing, as you're only paying for the portion of the vehicle's 'life' that you actually intend to use. Leasing also allows you to drive a new vehicle without making a big down payment, and if your vehicle is used for business, leasing can potentially offer attractive tax benefits as well. Most significantly, many customers simply find leasing more convenient than ownership. Since most leases last two to three years, drivers who stay within their lease's mileage limits can count on full warranty protection for as long as you drive your Infiniti. Furthermore, vehicle depreciation is never a concern, and there's no hassle when your lease is over – you merely return the vehicle to your Retailer, pay any remaining fees and taxes, and walk away.

Strictly speaking, you are responsible for returning your leased vehicle in good condition at lease-end. This generally means keeping up with (and paying for) scheduled maintenance and service, as well as repairing any damage the vehicle incurs while it is in your care. You will also be responsible for removing any additional equipment you might have installed. If you prefer not to repair your vehicle, you can choose to return it as is and pay a repair fee, the amount of which will be determined at that time.

If you need to move within the continental U.S. during the course of your lease, please notify us of your new address and phone number. Your lease agreement will contain further details, but in most instances, your relocation should not present a problem other than registration and payment of fees and taxes assessed at your new residence. (Please note that your lease agreement will prohibit the removal of your vehicle to or from the continental U.S or overseas without prior permission from IFS.)

It may be possible to transfer your lease to a third party. For complete details, you may contact Infiniti Financial Services at 800.627.4437 (Monday – Friday, 7:00 a.m. to 7:00 p.m. CST).

Once you've decided to lease your vehicle, you can choose the lease term that is most convenient for you. While many lease terms are available, most last from two to four years, with three-year leases being the norm.

When you initially choose the terms of your lease, you will set a mileage allowance that covers the lease's full term. When the lease ends, any mileage in excess of this amount will be subject to a per-mile charge, or what is termed an 'excess mileage charge.'

In leasing a vehicle, you will be responsible for paying all license and registration fees throughout the lease term. Of course, the exact amount will vary by state. Where applicable, your lease may also be subject to a state sales or use tax. In some states you may also be required to pay personal property tax on the leased vehicle (this is also known as ad valorem or 'excise tax').

Contact your local DMV office or Tag Service. The original title to your vehicle may be required to complete the registration process. IFS will need a written request for a title from the DMV listing your name, address, account number, and vehicle information. The written request should also have the DMV or Tag Service's address and telephone number listed.

IFS will mail the title, registration request, power of attorney, and tax letter (if applicable) to the DMV office. The DMV office will notify you when the title is received. The registration/title application will be completed at the DMV office.

No. IFS will not negotiate the payoff balance on your lease.

Begin considering your options several months before the end of your lease term. Click on "End of Lease" to get step-by-step instructions for the end of your lease.

End of lease options

At the end of your lease you have two lease-end options.

Purchase your current Infiniti
If you decide that you’d like to purchase your current Infiniti, simply visit your Infiniti Retailer. They will discuss what your options are and, in addition can arrange financing for the purchase of your current Infiniti. When the vehicle is purchased, the purchase price is your agreed upon residual and any other outstanding charges that may be due. Purchasing the vehicle eliminates any concerns for possible over mileage or chargeable excess wear and use that may occur.You may also utilize our on line services to obtain a current payoff or you may speak with an end of lease representative by calling 800-887-5155, 7:00 a.m. through 6:00 p.m. Monday through Friday, CST.

Return your Infiniti

Your lease has approached maturity and you’ve decided to return the vehicle. The return steps are as follows. You can learn more about Wear and Use by viewing the Wear and Use guide at Infinitifinance.com. Lease contracts are subject to a disposition fee at the time of termination.

Schedule your pre-return vehicle inspection.

Call Alliance Inspection Management at 800-253-9026 to schedule a complimentary, but required, vehicle inspection. A certified inspector will provide you with an assessment of chargeable Wear and Use, if any, for which you will be responsible as referenced you our lease contract. You will be provided with a copy of your inspection report and notice of option to make repairs prior to returning the vehicle.

If repairs are noted, decide if you want to make those repairs prior to returning the vehicle.

If Excess Wear and Use are discovered during your vehicle inspection, you have the option of making repairs before returning your vehicle. We highly recommend that you discuss these results with your Infiniti Retailer or insurance agent.

Make a vehicle return appointment with your Infiniti Retailer.

Your vehicle must be returned to an authorized Infiniti Retailer. When you’re ready, call your retailer to schedule a vehicle return appointment.

Complete a Federal Odometer/Lease Return statement at the retailer.

Federal and State laws require the completion of this document, which includes disclosure of your vehicle’s mileage. This document is also necessary to process the termination of your account and will serve as your receipt for the return of the vehicle. You’ll want be sure to request, and obtain a signed and copy for your records.

*Contact your insurance carrier for details.

Lease contracts dated on/after January 6, 2009 are subject to a disposition fee at time of contract termination, if applicable.

If you go over your contracted Mileage allowance, you’ll have to pay for the Excess Mileage charge as outlined in your lease contract. Extra mileage cannot be purchased after the lease has been initiated.

Your vehicle should be returned to the same Retailer that originally executed the lease. If this is not possible, your vehicle must be returned to an authorized Infiniti Retailer. Returning your vehicle to a non authorized dealership is not recommended. Please review Infinitiusa.com to locate a retailer near you.

If you decide that you’d like to purchase your current Infiniti, simply visit your Infiniti Retailer. They will discuss what your options are and in addition can arrange financing for the purchase of your current Infiniti. When the vehicle is purchased, the purchase price is your agreed upon residual and any other outstanding charges that may be due. Purchasing the vehicle eliminates any concerns for possible over mileage or chargeable excess wear and use that may occur. You may be responsible for incidental charges such as sales tax, registration and a purchase option fee. You may also utilize our on line services to obtain a current payoff or you may speak with an end of lease representative by calling 800-887-5155, 7:00 a.m. through 6:00 p.m. Monday through Friday, CST

You have an early termination option in your lease agreement. You may contact our Customer Service Department at 800.627.4437 (Monday – Friday, 7:00 a.m. to 7:00 p.m. CST) to advise you if your account is eligible for early termination.

Note: California accounts are administered differently.

In most states you must have made 12 payments in order to be eligible to do an early termination.Your account must be current. Your lease agreement requires you to provide a 30-day-prior written notification requesting an early termination quote. Please contact our Customer Service Department at 800.627.4437 (7:00 a.m. to 7:00 p.m. CST Monday - Friday).

An early termination fee is the difference, if any, between the unpaid adjusted capitalized cost and the fair market wholesale value of the vehicle. This basically represents the present value of monthly payments not yet due on your lease and the purchase option price less the wholesale value of the vehicle.

Sales tax is a tax imposed by your state at the time of sale. This can be assessed at the beginning of your lease. Should you decide to purchase your lease vehicle, you will be required to pay sales tax on the purchase price of your lease vehicle. Use tax is a tax imposed by your state on the use of the vehicle. This amount is collected by IFS, along with your monthly payment, and remitted to your state of residence.

If you are a tax-exempt organization, you may be exempt from monthly use tax on your leased vehicle. Contact our Customer Service Department at 800.627.4437 (Monday – Friday, 7:00 a.m. to 7:00 p.m. CST) and provide the customer service associate with a copy of the tax-exempt certificate.

Refunds vary by state, therefore we recommend you contact your local tax assessor's office or Department of Motor Vehicles to verify if you qualify for a refund of unused taxes.

No. Only some states charge personal property tax. Some states may assess a property tax, but elect to bill the lessee directly, other states bill the lessor.

If your state elects to bill the lessor for the property tax, they also require payment to be remitted by the lessor. This is why IFS pays the tax and then bills the amount to your lease account.

Some states require sales tax to be collected and remitted on any amount billed to your account. Since IFS bills the lease account for the amount of personal property tax paid, the state considers this a 'pass through' item and requires the sales tax be remitted.

Yes. It is detailed in your contract in two separate sections. One section lists the estimated amount of taxes that will be assessed over the term of the lease. The second section (Additional Terms and Agreements) states you are responsible for all fees and taxes including personal property tax.

The amount billed will be determined by the methods used by the state. The amount charged may vary from year to year. For the jurisdictions that bill bi-annually, the amounts may be the same.

The property tax is not calculated into the monthly payment. For some states, the sales or use tax is assessed monthly, which is separate from property tax.

Property taxes are the responsibility of the lessee and this responsibility is outlined in the contract.

In most cases, the receipt will be sent directly to IFS because we are listed as the legal owner of the vehicle.

Please contact your tax consultant for advice.

Your local, county and state tax authorities determine the rate for the jurisdiction in which you reside.

The bill is due upon receipt.

Yes. Because the vehicle is registered to IFS as the owner, the state will assess property tax and will not give an exemption.

Arkansas
Will I receive a refund if I move out of state?
No. Arkansas does not prorate or refund.

Connecticut

Do I have to register my vehicle, if I am only here temporarily?
Please contact your local taxing office for this information.

What is the penalty if not registered within timeframe?
Please contact your local taxing office for this information.

Can you explain Supplemental and Grand List in terms the average person can understand?
The Grand List is for the period of October 1st to September 30th and is comprised of all vehicles that have active registration records with the Connecticut DMV on or before October 1st. These bills are usually sent out in July and are due by September 30th. The Supplemental List is for vehicles registered after October 1st. These are billed for property tax from the date of registration through September 30th.

What if I moved and did not return my plates?
The state of Connecticut does not issue a refund of property tax until the plates are returned and a plate return receipt is issued.

I returned my plates to the new state. What do I do now?
You should contact the state of Connecticut to file for lost plates in order to obtain a plate return receipt.

New Orleans Parish

Will I receive a bill if I live outside the city limits?
You will only receive a bill if you are a resident of the New Orleans Parish.

North Carolina

Do I have to register my vehicle, if I am only here temporarily?
Please contact your local taxing office for this information.


Kentucky

I turned in the vehicle.Do I still owe the taxes?
If you had possession of the vehicle on January, 1st then tax for the full year will be assessed and you are responsible for the amount assessed by the jurisdiction, Kentucky is not a prorating state.

I sold/traded in the car. Do I still owe taxes?
If you had the vehicle on January 1st, you will be billed property tax for the entire year.

I moved. Do I still owe the entire amount, or can it be prorated?
If you had the vehicle on January 1st, you will be billed property tax for the entire year.

Is the property tax based on registration change or address change?
The property tax is billed based on DMV records. If you move within the state you will need to notify the DMV of your correct address to be charged the tax rate for your new area.

Massachusetts
Was the excise tax based on the original value of the vehicle or the current value?
The state of Massachusetts assesses properties from the time the vehicle was registered at the DMV based on a percentage of the retail price times the tax rate of $25.00 per $1,000 (2.5%) statewide.

Will I receive a bill from my town as well, or just the state?
The excise tax is billed by the city/town the vehicle is garaged in. The city/town obtains this information from state DMV records.

Rhode Island


My lease ends in the next few months. Do I still need to pay property taxes and if so, how much?
Rhode Island does prorate the tax based on when the plates are returned to the state.

Texas

If I moved out of the state after January 1st, will the amount be prorated for the amount of months I lived there?
No. Texas assesses property tax on vehicles garaged in the state on January 1st. If you move after that date, you will be responsible for the entire amount of tax billed.

How many bills will I receive for property tax?
You could receive up to five separate bills. For leases effective after 1/2/01, in compliance with Tax Code 11.252, if we have a 'valid' affidavit for exemption from personal property tax for 'personal use vehicles' on file for your lease and your city has not opted out of this law, you will not be charged for personal property tax. If your city has opted out of this law, you will still receive a city tax charge, but not charges from the other jurisdictions (e.g., – county, ISD, etc.).

Virginia
Is there any penalty if I do not register the vehicle within the 30 days?
The county will assess a penalty if you do not register the vehicle within the designated timeframe. Any penalties will be billed along with your property tax and will be passed through to your account.

I am moving within state, do I still need to notify the DMV in the city/county? Yes. You are required to notify your old jurisdiction that you no longer reside there and you need to notify the new jurisdiction in order to obtain a county decal.

'Excessive' wear and use is any damage or usage that goes well beyond that which is typically incurred as a result of everyday driving. Should it ultimately be determined that excessive wear and use does exist, you will be charged for the repair cost.

Normal wear and use is the reasonable cosmetic or mechanical depreciation your car undergoes as a result of day-to-day use. Excessive wear and use is any damage above and beyond normal limits. For example, dents, cracks, broken taillights, torn or damaged upholstery, well-worn tires, collision repairs, and vehicle components that don’t meet Infiniti standards are considered excessive, and are therefore the responsibility of the lessee. To ensure a fair assessment at its lease maturity date, every Infiniti is inspected using consistent guidelines by a certified inspection company. For further information, please call the Lease Customer Network at 1.800.887.5155 (8:00 a.m. to 6:00 p.m., CST).

Yes. When you lease or purchase a new Infiniti through Infiniti Financial Services, we'll waive up to $500[*] of excess wear-and-use/excess mileage charge on your current IFS lease. We'll also waive your security deposit if you lease a new Infiniti on or before your current lease expiration date.[*] See your Retailer for details.

Click here to download the Owner Loyalty Waiver Form (PDF)

An early termination option may be included in your lease agreement. You may contact Infiniti Financial Services at 800.627.4437 (Monday – Friday, 7:00 a.m. to 7:00 p.m. CST) to discuss this option.

If you're choosing to decline your option to purchase, your leased vehicle must be returned on or shortly before the lease termination date (Lease Maturity). While under special circumstances an end of lease extension may be requested, all such extension requests must be referred to and approved by Infiniti Financial Services. For further information about an end of lease extension request, please contact the Lease Customer Network at 1.800.887.5155 (8:00 a.m. to 6:00 p.m., CST).

Still have questions?
Contact a Retailer